IT Field Services Technician

Job Title:           IT Field Service Technician

Job Location:    Port of Los Angeles Area / This is NOT a remote job

Job Category:    Field Support

Job type:           Full Time

Job Hours:        06:00 to 15:00 or 08:00 to 17:00  TBD

Salary Range:    $25.00 to $30.00 Depending on experience

Strategic Service Solutions, Inc. specializes in Managed IT Services for some of the largest container terminals on the West Coast. Our customers rely on us to manage their critical IT infrastructure so they can focus on their vital business processes. We forge relationships and reduce the burden of IT management.

We are looking for technically oriented and enthusiastic people who love a challenge and want to make a difference—people that enjoy learning about technology and are focused on customer service.

As an IT Field Services Technician, you will be responsible for owning and maintaining traditional IT functions like software, hardware, storage, and network, but also video cameras, optical character recognition, radio frequency identification, and other cutting-edge technologies. Don’t worry about having limited experience in these areas—we will train you to be successful.

Requirements:

·       Minimum 2-year work experience in supporting Information Technology (IT)

·       Willing to commute to the port

·       Willing to learn and adapt to new technologies

·       Willing to work late shifts (5 pm to 2 am)

·       Willing to change schedules with as little as a 24-hour notice on occasion

·       Able to work efficiently and effectively with team members during heavy workloads

·       Be detail-oriented, especially with documentation

·       Prioritize and effectively resolve help desk tickets

·       Able to climb up to 10 flights of stairs with up to 25 pounds of equipment and 30-foot ladders, safely and effectively work on elevated platforms up to 100 feet off the ground, work both indoors and outdoors in inclement weather, adhere to all personal protection equipment (PPE) policies (safety vest/jacket, protective shoes, etc.), work near engine exhaust, must be able to lift up to 50 lbs., working tight spaces, work on devices installed overhead, work kneeling for up to 30 minutes at a time, and sit in an office chair for up to 8 hours.

·       Valid California driver’s license

·       Qualify for and obtain a Transportation Workers Identification Credential (TWIC) for security clearance (https://www.tsa.gov/disqualifying-offenses-factors)

·       Comply with Corporate Safety and IT policies and procedures

Essential Duties:

 IT Support (60% of time)

·       Remote administration of Microsoft-based systems and desktop support

·       Provide assistance to end-user applications (Microsoft Office/Internet Explorer/Java/Chrome/Custom Applications/etc.)

·       Deploy software updates to custom applications on end-user machines

·       Respond to, resolve, and document IT Service Desk incidents

Field Engineering (30% of time)

·       Maintain and troubleshoot all technical components specific to the business at the local seaport terminals, such as Terminal Operating System (TOS), Optical Character Recognition (OCR) systems, Gate Management systems, Radio Frequency Identification (RFID)   systems, etc.

·       Maintain the local technical infrastructure including remote switches, phone systems, cameras et al.

·       Occasionally assist peers at other terminals, on an as-needed basis.

System Monitoring (10%)

·       Monitor and identify real-time location system issues (Training will be provided)

·       Document system activities and help lead to resolve issues.

·       Customer Service

·       Troubleshooting

·       Documentation

·       Detail Oriented

·       Vendor Management

·       MS Office

·       Active Directory / Basic Knowledge

·       DHCP

·       Internet Explorer

·       Switches / Basic Knowledge

·       Wireless

·       Ticketing Systems

·       Cameras

·       100% Company sponsored Medical Plan (Employee only)

·       Employee has option to purchase Dental/Vision Insurance

·       Matching 401K

·       PTO

Experience level:1 year

Schedule:

·       8-hour shift

·       Holidays

·       Monday to Friday

·       Night shift

·       Overtime

·       Weekends as needed

Education:

·       College Degree Preferred

Experience:

·       Desktop support: 2 year (Required)

License/Certification:

Driver's License (Required)

Ability to Commute: