Shift Lead

The Tropical Grille Shift Leader performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead.

Major Tasks, Duties and Responsibilities Include:

· Coordinate daily Front of House and Back of House restaurant operations.

· Lead your team to success.

· Deliver superior service and maximize customer satisfaction.

· Respond efficiently and accurately to customer complaints.

· Regularly review product quality.

· Organize and supervise shifts and stay at prescribed labor budgets.

· Ensure compliance with sanitation and safety regulations. (DHEC)

· Manage restaurant’s good image and suggest ways to improve it.

· Promote the brand in the local community through word-of-mouth and events.

· Train new and current employees on proper customer service practices.

· Ability to delegate tasks

Requirements

· This may be a part time or full time position depending on the needs of the store.

· Reliable transportation.

· Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff

· Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.

· Strong leadership, motivational and people skills.

· Time management skills

Physical Requirements

· Ability to stand and walk for extended periods of time

· Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch

· Ability to lift items of up to 50 pounds