Relationship Officer - TN

Job Title: Relationship Officer
Reports to: Partner Engagement Manager
Department: Development

Messenger International is a ministry with a divine calling to develop uncompromising followers of Christ who transform our world and therefore, this position will be filled by a candidate who 1) embodies the core beliefs of our organization with respect to God, The Bible, and God’s function in our everyday life and 2) champions our fundamental commitment as an organization to spread the gospel to the world.

Purpose:

Responsible for advancing Messenger International’s vision by cultivating meaningful, trust-based relationships with major and mid-level donors, ensuring they are well-informed, engaged, and connected to the mission and impact of the ministry.

Primary Outcomes:

·      Maintains strong donor retention within assigned mid-level portfolio as measured by renewal rate and consistent engagement

·      Executes structured donor engagement plans resulting in timely and meaningful touchpoints

·      Identifies and qualifies donors for deeper engagement and potential advancement to major gift portfolios

Duties and Responsibilities:

·      Manage and nurture a portfolio primarily consisting of mid-level donors and qualified partners

·      Execute established engagement plans to strengthen donor connection and long-term involvement

·      Conduct donor interactions through virtual meetings, phone calls, and written communications to build meaningful relationships

·      Clearly communicate ministry vision, initiatives, and impact stories

·      Invite financial partnership in alignment with approved strategies and campaign priorities

·      Provide consistent stewardship including gratitude communication, impact reporting, and timely follow-up

·      Identify donors with capacity and interest for increased engagement and collaborate with senior team members for advancement strategy

·      Maintain accurate and timely donor records in CRM systems, including contact reports and next steps

·      Support data hygiene and portfolio review processes

·      Collaborate cross-functionally with marketing and finance to ensure donor communications are accurate and timely

·      Represent Messenger International with professionalism and warmth in all donor interactions

·      Participate in occasional in-person donor meetings as needed

·      Other related work, as assigned

Education and/or Experience: 

·      Bachelor’s degree in nonprofit management, business, communications, ministry, or related field preferred

·      1–3 years of experience in fundraising, customer relationship management, sales, ministry partnership, or business development required

·      Experience working with CRM systems preferred

·      Demonstrated ability to build rapport and maintain ongoing relationships

General Qualifications:

·      Strong relational skills with a growing ability to build trust across diverse audiences

·      Clear and professional verbal and written communication skills

·      Ability to articulate organizational mission and impact

·      Strong organizational and time-management skills

·      Coachable and eager to develop fundraising competencies

·      Self-motivated with demonstrated follow-through

·      High degree of professionalism and ethical conduct

·      High levels of professional discretion

·      Proficiency with CRM systems and Microsoft Office or Google Workspace

·      Ability to work independently in a primarily virtual environment

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Spiritual Requirements:

·       Signed acknowledgement of Messenger’s “Statement of Faith” and “Staff Covenant/Lifestyle Agreement” forms

·       Signed acknowledgement to policies and procedures as stated in our employee handbook

Physical Requirements:

·       Has the ability to function independently

·       Possess the ability to speak

·       Has the physical ability to be able to lift up to 25 pounds (with or without assistance)

·       This position also may require long periods of sitting, standing up, and walking

Work Location:
Colorado Springs, CO or Nashville, Tennessee area. Must be able to present evidence of identity and legal right to work in the United States.

Job Type/Schedule:

Full-time, 40-hour work week with the potential for occasional overtime. This is a non-exempt position and is subject to overtime pay in accordance with the Fair Labor Standards Act (FLSA).

Pay:

This role has a salary range of $22.50 - $26.00 / hour, depending on qualifications and experience.

Benefits:

·       401(k) with employer contribution

·       Health, Dental, AD&D & Life insurance

·       Paid time off and sick leave

·       Parental leave benefits after 3-year tenure

·       Messenger will pay for renewal of certifications and required continued education