Driver - Houma, LA

Basic Job Description: The Transport Driver plays a key role in our work of transporting clients to needed care within and outside our contracted area. They are often the only in-person representative of the company, providing excellent customer service to facility staff, clients and family members in a mental health setting.

Essential Duties and Responsibilities

-Long- and short-distance driving, coordinating routes and schedules with dispatchers.

-Retrieve and secure clients and personal belongings for trip to destination facility.

-Maintain detailed log of working hours in compliance with state and company policies, submitting monthly to Field Supervisor.

-Ensure mechanical issues with the vehicle are corrected promptly, reporting defects, accidents, and violations immediately.

-Perform daily maintenance of vehicle (refueling, cleaning, snacks/water, etc.)

-Interact with facility staff, clients, and family members in a professional manner.

-Address problems and create solutions, collaborating with Dispatcher and elevating problems to Field Supervisor when necessary.

-Enter data into Samsara system, maintain logs of calls, incidents, miles driven and more, submitting reports monthly to Field Supervisor.

-Work collaboratively with Director of Operations and Field Supervisors to update and maintain a list of facility contacts.

-Drive excellence by creating efficiencies that will reduce the arrival time for transports (under the 2-hour maximum). Report all overages to Field Supervisor.

Requirements

• High school diploma or equivalent.
• 26 years or older.
• Excellent driving record.
• Valid driver's license.
• Proficient in English (oral and written); active listener.
• Tech-savvy, good typing skills, and experience with data entry.
• Ability to work nights, weekends with flexible hours as needed.
• Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.
• Ability to multi-task, interpreting on-going problems and suggesting possible solutions.
• Prior law enforcement, military, dispatch, logistics or mental health experience helpful, but not required.