Physical Therapy Office Manager

Elite Sports Performance & Physical Therapy in Stoughton, MA is seeking a motivated, detailed-oriented, and well-organized professional to lead the Patient Care Coordination team of our established and growing physical therapy outpatient practice. We are looking for a strong leader with excellent staff management and communication skills to manage our dedicated team of Patient Care Coordinators. The ideal candidate is customer service-oriented and committed to helping us provide the highest quality physical therapy care to our patients. Reporting to our Chief Operating Officer and Director of Billing & Credentialing, this position is full-time and includes a comprehensive benefits package, including health, dental and visions insurance benefits, generous paid-time-off, continuing education benefits, and a 401(k) plan with employer matching program. We are continuing to grow and offer strong growth potential for motivated and talented staff. 

Responsibilities for this position include:

• ·       Managing our PT office administration team of 2-4 Patient Care Coordinators to ensure optimal front desk coverage, customer service, and strong team performance.
• ·       Effectively providing phone, email, and in-person reception duties.
• ·       Managing the schedules and caseloads of physical therapists effectively and efficiently to meet productivity goals.
• ·       Scheduling patient appointments and managing schedules of our clinical teams.
• ·       Ensuring all physical therapy patients and guests are greeted cordially and an in a timely manner.
• ·       Verifying patient insurance benefits and demographic information.
• ·       Obtaining insurance referral and authorizations from third-party payers.
• ·       Collecting, processing and applying payments to patient accounts.
• ·       Entering patient and insurance company data into EMR system and running reports as assigned.
• ·       Maintaining HIPAA compliance and patient confidentiality at all times.
• ·       Assisting in physical therapy marketing efforts (i.e. email newsletters, social media posts, testimonial campaigns, etc.)
• ·       Recruiting, hiring, and onboarding new staff as necessary.
• ·       Maintaining clean and organized office areas.
• ·       Other administrative duties as assigned.

 Qualifications:

• ·       Previous staff management or office management experience in a healthcare office setting preferred (ideally a physical therapy clinic)
• ·       Excellent written and verbal communication skills.
• ·       Strong computer skills and experience with Microsoft Office Suite and Google Workspace.
• ·       Experience working with EMR systems (experience with Empower EMR a plus) and other PT systems (i.e. Medbridge)
• ·       Ability to innovate and implement new systems to improve work flow and efficiency.
• ·       Ability to multi-task effectively in a fast-paced environment.
• ·       Cooperative, team-oriented, and professional.
• ·       Reliable and dependable.
• ·       Highly organized with excellent attention to detail.
• ·       Ability to work flexible hours, ideally at least two evening shifts per week (until 7:30 PM)

About Elite: Founded in 2001, Elite Sports Performance & Physical Therapy has been providing the region's best in orthopedic/sports physical therapy, sports performance training, and fitness programming for 25 years. Locally owned and operated, our company also includes Elite Health & Fitness Center, a full-service fitness center located at our Stoughton location. Visit us at www.EliteSportsandPT.com to learn more about Elite, our mission, the services we have to offer, and our company culture.