Market Hall Operations Lead

About Us:
Smokin' Jack BBQ is a cornerstone of bold flavors and unforgettable dining experiences. As the Market Hall Operations Lead, you’ll play a vital role in managing our presence at the 3rd Street Market Food Hall, ensuring smooth operations, excellent guest service, and outstanding food quality. This role offers the flexibility of either base pay plus tips or a straight salary—the choice is yours.

Job Description:
The Market Hall Operations Lead oversees daily operations, manages staff, and ensures an exceptional guest experience. This leadership position is perfect for someone passionate about food, teamwork, and creating memorable moments for our guests in a vibrant food hall environment.

Responsibilities:

Operational Leadership:

• Supervise daily operations at the 3rd Street Market Food Hall location, ensuring efficiency and consistency.
• Lead, train, and motivate team members to deliver excellent customer service and high-quality food.
• Monitor workflow and staffing levels to meet business needs during peak and off-peak hours.

Guest Experience:

• Serve as the face of Smokin' Jack BBQ, engaging with guests to ensure satisfaction and address concerns.
• Maintain a welcoming and positive atmosphere for guests and team members alike.

Quality Control:

• Ensure all menu items meet Smokin' Jack BBQ’s standards for flavor, presentation, and freshness.
• Monitor kitchen cleanliness and enforce health and safety regulations.

Administrative Duties:

• Handle scheduling, inventory, and supply orders to ensure smooth operations.
• Monitor sales and labor costs, working to improve profitability.
• Collaborate with upper management to implement new initiatives and promotions.

Flexibility in Compensation:

• Option 1: Base pay + tips for those who enjoy the benefits of tip sharing.
• Option 2: Straight salary for those seeking consistent earnings.

Qualifications:

• 2+ years of experience in food service management or a similar role.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, high-energy environment.
• Organizational skills with an eye for detail and a focus on guest satisfaction.
• Passion for BBQ and excellent food service.

What We Offer:

• Flexible pay structure: base pay + tips or straight salary.
• Opportunities for growth within our expanding brand.
• Discounts on Smokin' Jack BBQ meals and products.
• A collaborative and supportive work environment.

Join Us:
Are you ready to lead and inspire in one of Milwaukee’s most exciting food destinations? Apply now to become Smokin' Jack BBQ’s Market Hall Operations Lead and help us bring exceptional BBQ and experiences to the 3rd Street Market Food Hall!