Software Support Specialist

SOFTWARE SUPPORT SPECIALIST – CLINIC, CALL CENTER & TELEHEALTH APPLICATIONS

PRE-BORN! – INDIANAPOLIS – ONSITE/HYBRID

Reports to: Director of Network Administration

About PreBorn!

PreBorn! is a Christ-centered and Christ-directed nonprofit based in Indianapolis, Indiana, dedicated to supporting life-affirming pregnancy clinics nationwide. Our work empowers clinics with resources, technology, and grant funding to help save babies and bring mothers and families to the saving knowledge of Jesus Christ. The Software Support Specialist role contributes to this mission by ensuring our internal systems and clinic-facing applications work smoothly and effectively. 

About the Role

We’re seeking a detail-oriented, customer-focused Software Support Specialist to provide frontline application support for our internal operations and partner clinics. You’ll help troubleshoot, configure, and maintain our clinical, call center, and telehealth tools so our teams and partners can focus on life-saving ministry and client care.

Character Qualities:  

·      Servant-Leader

·      Adaptable

·      Enthusiastic Learner

·      Innovative Builder

·      Strong Collaborator

·      Creative Problem Solver

·      Critical and Strategic Thinker

Key Responsibilities

• Provide first-level support for EMR, telehealth, scheduling, call center, and other clinic applications.
• Diagnose, troubleshoot, and resolve software issues or coordinate escalations with IT/vendor partners.
• Manage user access, permissions, and basic configuration changes.
• Support application maintenance, updates, and rollout of new functionality.
• Communicate with internal and external stakeholders to understand and document system issues.
• Recommend and document workflow and process improvements to optimize efficiency.
• Create and maintain support documentation (FAQs, process guides, procedures).
• Ensure adherence to HIPAA, privacy standards, and organizational policies.

Qualifications

• Experience supporting software users, preferably in healthcare, telehealth, or related environments.
• Strong technical troubleshooting and customer service skills.
• Familiarity with clinic or patient-facing workflows is a plus (e.g., EMR/EHR or telehealth operations).
• Ability to explain technical solutions clearly to non-technical users.
• Proficient with Microsoft Office/Teams and comfortable learning new systems quickly.

Preferred

• Experience with platforms such as Epic, Athenahealth, NextGen, AdvancedMD, or similar clinical/telehealth systems.
• Familiarity with HIPAA, security best practices, and clinical documentation standards.