Director of Operations

Location: The Inn at Willow Grove – Orange, Virginia

Schedule: Full-time, includes evenings, weekends, and holidays

The Inn at Willow Grove is a luxury boutique hotel nestled in the heart of Virginia wine country, known for exceptional guest experiences, award-winning dining, and unmatched attention to detail. We are seeking a dynamic, guest-focused individual to support our continued commitment to excellence.

Reporting to the President, this position will work closely with all department heads to ensure smooth daily operations and deliver an exceptional guest experience across the property. This is a highly visible, hands-on leadership role that requires a blend of operational knowledge, leadership, and a passion for hospitality.

• Oversee daily hotel operations, ensuring all departments deliver a seamless and elevated guest experience.

• Collaborate with department heads (housekeeping, front desk, F&B, spa, maintenance) to align on service standards and operational goals.

• Be a visible and approachable leader, assisting guests directly and modeling a culture of service excellence.

• Monitor and maintain service quality and efficiency across all guest touchpoints.

• Support hiring, training, and performance management in collaboration with department leaders.

• Act as Manager on Duty during assigned shifts, including nights, weekends, and holidays as needed.

• Assist with guest recovery and service issue resolution, empowering team members to exceed expectations.

• Work closely with the President on strategic initiatives, operational improvements, and project execution.

• 3+ years of hospitality leadership experience, ideally in a boutique or luxury property.

• Demonstrated ability to lead, motivate, and support teams across departments.

• Strong operational knowledge in guest services, housekeeping, food & beverage, and property management.

• A hands-on leader who thrives in guest-facing environments and embraces high standards of service.

• Familiarity with hotel management systems (experience with Data Plus a plus).

• Strong communication, problem-solving, and time-management skills.

• Competitive salary based on experience

• Annual performance-based bonus

• 401K with employer match

• Employer sponsored health insurance

• Paid time off