IT Specialist

Position Overview

We are seeking a hands-on IT Specialist to support users across multiple laboratory sites in a regulated healthcare environment.

This role is responsible for maintaining stable day-to-day IT operations, supporting end users, and ensuring reliable network and system performance. The IT Specialist must be comfortable working independently and managing operational priorities across multiple locations.

Key Responsibilities

End User & Helpdesk Support

Provide Tier 1–3 technical support across multiple sites

Troubleshoot desktops, laptops, printers, scanners, and lab-connected workstations

Deploy and configure new workstations and hardware

Maintain hardware inventory and lifecycle tracking

Microsoft 365 & Account Administration

Provision and deprovision of user accounts

Manage user permissions, licensing, and MFA

Support password resets and access troubleshooting

Network & Infrastructure Support

Support and troubleshoot Unifi networking equipment

Assist with VPN and remote access support

Coordinate with internet providers and vendors during outages

Systems Support

Support Windows-based workstations and vendor-supported lab servers

Perform routine updates and basic monitoring

Coordinate with instrument vendors when server-level support is required

Security & Operational Maintenance

Ensure systems receive routine updates

Follow company security practices and access control procedures

Maintain basic IT documentation and operational checklists

Qualifications

3–5+ years of IT systems administration or technical support experience

Experience supporting 100+ users preferred

Microsoft 365 administration experience

Experience troubleshooting business networking equipment

Ability to work independently and manage priorities

Healthcare or regulated industry experience preferred