Rufferee

Job Summary

We believe our Booze Crew is the core of the experience and culture at The Boozy Mutt. We are looking for hard working, self-motivating, team focused, and dog loving people to join our crew.

As a Rufferee, your primary responsibility is ensuring that the standards of safety and cleanliness in the bar and park are maintained at all times. You will monitor the dogs as they play and intervene when necessary to prevent unwanted behavior. Training will be provided. You will also be responsible to clean up after the dogs including all excrement and any additional messes dogs or humans may cause on premise . You will clean the park area and help bus/clean tables when more than one Rufferee is on duty. You will also be responsible for ensuring clean, fresh water is always available for all dogs throughout the park – no one should ever ask for water for their dog! The person in this role should love working with dogs, be friendly towards the guests, and have the ability to give food and beverage recommendations as necessary. This person should also be a continuous learner and open to feedback to improve dog and guest handling. This person should also feel comfortable interjecting and resolving guest/dog conflict in a respectful, appropriate, prompt way to ensure the environment of The Boozy Mutt remains safe, positive, and guest (human and dog!) focused. Must be willing and able to assist in other bar/restaurant functions as needs arise, not limited to opening, closings, and overall cleaning duties.

The Rufferee is a big part of our overall customer experience. We expect that you will interact with the dogs in a positive and fun manner. It is also expected that you maintain a pleasant disposition, assist guests who may be unsure of how to navigate the facility, and communicate rules to guests as needed to ensure compliance in a positive way. Lastly, it is expected that you will learn the names of our regular customers and their dogs and greet them by name.

Job Standards

• Follow all policies and procedures as outlines by the company.
• Maintain a positive attendance record by reporting to work for assigned shifts at the scheduled time.
• Follow all sanitation and safety standards set forth by the company.
• Meet all uniform, appearance, and grooming standards as specified by the company.
• Maintain guest service philosophy by following guest service standards.
• Understand dog behaviors and know when to intervene using prescribed intervention methods upon receiving onboarding training. Training will be provided.
• Work with dog owners to ensure that safety protocols are maintained. Prevent and remedy conflict as needed between dogs and dog owners in a respectful, safe, and positive way.
• Clean up after dogs promptly and maintain high standard of cleanliness in the park (indoors and outdoors). This includes but is not limited to all excrement, spills, and other messes that may jeopardize the safety and sanitation on premise. Ensure guests have access to assigned cleaning supplies at all times (i.e. poop bags, designated mops, spray bottles). Maintain access to assigned supplies to support responsibilities and dog safety.
• Support any medical emergencies as outlined by the company.
• Report any safety or security concerns to the General Manager immediately.
• Ensure access to clean, fresh water for dogs at all times throughout the facility.
• Perform assigned side work duties satisfactorily such as busing and cleaning tables.
• Follow all start-of-shift and end-of-shift checkout procedures as outlined by the company.
• Maintain a good team environment by assisting other team members with their station duties and side work when there is a need and/or when available.
• Complete, pass and demonstrate knowledge from all relevant training assigned by assigned due date.

Job Requirements

• Must be able to read and communicate in English clearly and effectively.
• Must demonstrate enthusiasm and commitment to a high-level of hospitality and cleanliness.
• Must be able to lift up to 75 pounds. Must possess manual ability to work with dogs in a hectic environment.
• Must maintain a calm and positive disposition, even under pressure or during intense situations.
• Must possess adequate knowledge of upcoming events, menu and specials.
  
• Must LOVE dogs!

Perks

• Hourly rate + Tips
• Paid training
• Dog Day Pass for your dog (when off-shift) - 100% off
• Shift meal  - 30% off
• Post Shift Beverage - 100% off 
• Food and beverages when off-duty - 25% off
  
• Merchandise - 30% off
• Potential for free access to 24 hour urgent care hotline
• Opportunity to work with a one-of-a-kind start-up that is looking to change the way that people and their dogs build a sense of community!