Concierge

Job Summary

We believe our Booze Crew will make or break the experience and culture of The Boozy Mutt. We are looking for hard working, self-motivating, team focused, and dog loving people to join our team.

As a concierge, you will greet guests and their dogs as they enter the bar in a courteous, prompt manner. You will ensure that all dogs entering the facility are properly checked-in and have up to date documentation while highlighting how service works. This includes giving recommendations about our menu, specials and/or upcoming events. You will also be responsible for maintaining the merchandise store area and process merchandise purchases – this also includes ensuring all merchandise is stocked appropriately and presented to company standards at all times. You will be the primary person answering the phone to help people navigate any questions they may have about The Boozy Mutt, website, online store, membership portal, events, and menu. You will also process to-go/delivery orders, merchandise/online store orders, and wait list/reservation needs. It is also expected that you assist with bussing and resetting tables, as well as other facility operational or marketing needs. You will also be responsible for upselling food, merchandise, and membership packages.

Ultimately, you are the first person who greets our guests and their dogs as they come in. You will set the tone of excellent hospitality that they will come to experience and expect. It is also expected that you learn our regulars and their dogs and greet them by name.

Job Standards

• Follow all policies and procedures as outlines by the company.
• Maintain a positive attendance record by reporting to work for assigned shifts at the scheduled time.
• Follow all sanitation and safety standards set forth by the company.
• Meet all uniform, appearance, and grooming standards as specified by the company.
• Maintain guest service philosophy by following guest service standards.
• Understand and articulate menu options and retail items offered and be able to explain specials and upcoming events to guests.
• Maintain a waitlist when immediate seating is limited or at dog capacity, then allow guests to enter within 2 minutes of the given wait time. This includes both the dog facility and speakeasy.
• Accommodate special seating requests for guests whenever possible.
• Communicate reservations for large parties to management and kitchen staff to ensure readiness.
• Conduct a first greet with guests within 10 seconds of guests entering.
• Perform assigned side work duties satisfactorily.
• Maintain storefront cleanliness including outside and inside areas.
• Ensure merchandise is stocked and presented to company standards and expectations at all times.
• Support Inventory Management efforts as outlined by General Manager.
• Report any security or safety violations related to guests, merchandise, or dogs immediately to General Manager.
• Follow all start-of-shift and end-of-shift checklist procedures as outlined by the company.
• Maintain a good team environment by assisting other team members with their station duties and side work when there is a need and/or when available.
• Learn and maintain our POS systems for both food/beverage and dog membership management.
• Complete, pass, and demonstrate knowledge from all relevant training assigned by assigned due date.

Job Requirements

• Must be able to read and communicate in English clearly and effectively.
• Must demonstrate enthusiasm and commitment to a high-level of hospitality and cleanliness.
• Must be able to multi-task and communicate to guests in a claim fashion during high volume times.
• Must be able to lift up to 50 pounds.
• Must be 18 or older as permitted by PA to sell alcoholic beverages.
• Must possess manual ability to use facility phone, register system and POS.
• Must possess manual ability to handle/serve food.
• Must LOVE dogs!

Perks

• Hourly rate + Tips + Sales Incentives
• Paid training
• Dog Day Pass for your dog (when off-shift) - 100% off
• Shift meal  - 30% off
• Post Shift Beverage - 100% off 
• Food and beverages when off-duty - 25% off
  
• Merchandise - 30% off
• Potential for free access to 24 hour urgent care hotline
• Opportunity to work with a one-of-a-kind start-up that is looking to change the way that people and their dogs build a sense of community!