Front Desk Team Member/Inn at Willow Grove 32-40 hrs. per week

As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. We are looking for someone to join our Front Desk and Concierge team to assist with answering phones, taking reservations, and assisting guests with every aspect of their stay. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Hourly Rate Range: $15.00 - $18.00 per hour plus potential tips.  

We are seeking a polished, professional, and service-oriented Front Desk Associate to join our team. This pivotal role is responsible for warmly welcoming guests, ensuring a seamless check-in/check-out process, and serving as an expert on hotel amenities and guest services.

Key Responsibilities

• Greet guests with poise, courtesy, and a five-star level of service

• Handle all check-in and check-out procedures accurately and efficiently

• Anticipate guest needs and respond promptly to requests and inquiries

• Provide personalized concierge-level recommendations and assistance

• Maintain detailed knowledge of hotel services, amenities, and local attractions

• Coordinate with housekeeping, concierge and other departments to ensure guest satisfaction

• Resolve guest issues with empathy, discretion, and efficiency

• Maintain accurate guest records and ensure confidentiality at all times

Qualifications

• Prior front desk or customer-facing hospitality experience (luxury or boutique setting preferred)

• Exceptional verbal and written communication skills

• A warm, gracious, and composed demeanor under pressure

• High attention to detail and organizational skills

• Proficient in hotel reservation systems (e.g., Opera Cloud, preferred)

• Flexible schedule, including weekends, evenings, and holidays

• A passion for excellence and genuine care for the guest experience

What We Offer

• Competitive pay 

• Opportunities for growth and advancement

• A beautiful and inspiring work environment

• A team culture rooted in respect, professionalism, and pride