Scheduler is needed - Home Health Care

Brockton Home Health Agency is a Massachusetts Licensed Home Care Service Agency accredited by the Joint Commission of Accreditation of Healthcare Organizations (JCAHO) and licensed in Massachusetts to provide home health services. Our mission is "to provide each client and family with a sense of comfort, knowing they are being cared for by professionals that are exceptional in their field and who are innately invested in the well-being of others

The Scheduling Specialist is responsible for managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using online scheduling system. Collaborates with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs. Brockton Home health deliver high-quality, cost-effective care that empowers patients to manage their health at home.

Additional Details

Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers.

Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.

• Monitors Pending Referrals daily and assigns licensed professional (LP) and case manager for all SOC visits

• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

ʉۢ Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.

ʉۢ Reviews Unverified Visit report daily. Communicates directly with field staff, team leader, ofiice manager as needed.

• Continually monitors action screen and processes all assigned tasks, coordination notes, admin tasks in timely manner

• Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements.

ʉۢ Attends and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.

ʉۢ All other duties as assigned.

Qualifications Education Requirements

• High school education or equivalent. Education Desired

ʉۢ Post high school education preferred. Experience Requirements

• Minimum one year of scheduling experience in home health care setting using an online scheduling system. Skill Requirements

• Exceptional organizational, customer service, communication, and decision-making skills required. • Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

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