DeafLink Scheduler

JOB OPENING

The League

for the Blind & Disabled

DeafLink

Scheduler

The League’s DeafLink Program is seeking a dedicated, hard-working and self-motivated Scheduler to join our team.  This position is responsible for providing support services for DeatLink and its business customers, consumers and interpreters. The ideal candidate should have a strong work-ethic, excellent problem-solving skills, and be motivated to serve our community.  Prefer a qualified person with a disability and knowledge/experience with the deaf community.

Apply through The League at https://theleague.easyapply.co

Essential Duties/Skills/Responsibilities/Qualifications

·         Answer and route routine phone calls.

·         Enter interpreter requests into scheduling software, ensuring they are complete and accurate.

·         Receive and record scheduling software requests for sign language interpreters.

·         Ensure that interpreters used by DeafLink meet all the requirements for the jobs they are assigned.

·         Communicate with business customers to confirm the availability of interpreters.

·         Initiate business customer reminder contacts the day before scheduled interpreting services.

·         Issue, file, log and maintain accurate purchase of service agreements (POSA).

·         Conduct consumer and business customer surveys and record in accordance with DeafLink's "Measurement Framework".

·         Inform consumers, businesses, government entities, and social service entities about DeafLink services and benefits.

·         Maintain positive relationships with business customers, consumers, interpreters, League staff, and the general public.

·         Assist with department reports by providing needed data.

·         Perform clerical duties associated with the position.

·         High school diploma or its equivalent. Prefer a qualified person with a disability. Prefer experience with Deaf culture/community and knowledge of the Americans with Disabilities Act.

Benefits of Joining Our Team

You will become an important part of an extraordinary team at a company whose mission is to empower people with disabilities.  As a full-time member of our staff, you will enjoy a comprehensive benefits package that includes:

·         $4.00 per month for employee Health Insurance (only $48.00 a year!)

·         $3,000 Health Reimbursement Account fund for out-of-pocket medical expenses

·         FREE employee dental coverage, long-term disability, and salary-based group life insurance

·         Optional benefits include vision, voluntary life insurance, critical illness and accident insurance

·         Bonus structure based on employee and program performance

·         Employee retirement investments can begin on day 1 and after two Decembers, the company will contribute 4.5% of your gross salary into a Simplified Employer Plan.

·         14 paid holidays, paid vacation after 6 months, 2 personal days upon hire, and sick time accrues monthly.

Hourly Wage $17 - $20 based on qualifications              Application Deadline: March 31, 2026 or until filled 

EOE / Drug Free Workplace / E-Verify