Customer Care Representative

ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a Customer Care Representative to join our TEAM in Houston, TX.

WHAT WILL YOU BE DOING? 

• Support the generation of repeat sales by exceeding customer requirements and expectations.
• Proactively contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
• Achieve and maintain strong relationships with customers, vendors, and Andon sales team.
• Reply to email and telephone requests for customer purchase order entry, order changes, drop-ship order status updates and expedite requests in a timely manner.
• Use Prophet21 (CRM) to enter, maintain, update, and communicate sales order, customer, and vendor information.
• Proactively notify customers of estimated and scheduled delivery dates and any subsequent changes and work closely with the Principal or Vendor to expedite deliveries of scheduled shipments.
• Respond to the post-sale needs of Account Leaders and customers as assigned.
• Ensure all sales orders are on time and expedite the process when needed.

HOW TO SUCCEED IN THIS ROLE? 

• Bachelor's degree preferred or equivalent relevant work experience, i.e. previous experience in Prophet21 (CRM)
• Customer service/order management experience in an industrial environment

WHAT IS IN IT FOR YOU? 

• Competitive Compensation
• Medical, Dental, Vision Insurance
• Generous PTO
• 401K Program WITH Company Contributions
• And more!

LOCATION: This is an on-site opportunity. This individual will work at the corporate office located on 2720 Reed Road, Ste. 280, Houston, TX 77051

ABOUT OUR TEAM: ANDON has proudly served the petrochemical, oil & gas, life sciences, and semiconductor industries for almost 40 years. In that time, we have maintained our commitment to delivering value in all we do through our people, products, and services.