PART TIME, 3rd SHIFT - Peer Supporter - Warmline - Clark, Greene, Madison Counties
Reports To: Team LeadÂ
FLSA Status: Non-Exempt
Work Schedule: Variable
Salary: HourlyÂ
Position Summary:
At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Abuse Disorders. We are proud to set the industry standard and continue our growth. A Peer Supporter - WarmlineÂ
 is a trained individual who has lived experience with mental health and/or addiction to alcohol and/or drugs who provides one-to-one strengths-based support to peers in recovery, empowering them to make healthier choices on a day to day basis. The warm line connects individuals to support services. The Peer Supporter - WarmLine will be a partner to promote recovery by engaging in a personal and positive, supportive relationship, demonstrating and inspiring hope, trust, and a positive outlook and optimize client connection with a broad range of community based services and natural supports.Â
Essential Duties and Responsibilities:
Provide information and referral services to health and human services, government agencies and community-based organizations
Maintain records and provide assistance with appropriate documentation in files and computer databaseÂ
Maintain accurate information and referral call records
Responsible for maintaining accurate records and notes, confidentiality, and compiling timely reports
Through identifying as a person in recovery and intentionally sharing their recovery story; use this as appropriate means to assist clients, provide hope, and help in changing patterns and behaviors
Help peers understand recovery, as well as identify and achieve their own recovery needs, wants and goals
Provide information and opportunities for individuals to direct their own recovery and advocacy processes - individualized recovery action plans will be utilized to assist and guide individuals toward their own personal goals
Assist clients in finding resources for harm reduction, detoxification treatment, family support, and support groups
Teach and support acquisition and utilization of skills needed to sustain recovery from substance abuse
Achieve all performance goalsÂ
Enter all peer notes in an accurate and timely manner including phone notes
Provide recovery resources to individuals and their family members
Advocate for the needs of each individual
Complete caseload management including all necessary documentation
Communicate with healthcare staff to build a rapport and coordinate care
Other duties as assigned
Requirements:
Ability to work in a team environment, with minimal supervision, to produce high quality work and provide quality service
Demonstrated strong, effective communication skills – written and oral – including the ability to take high-quality notes in meetings
Ability to be flexible, independent, and a critical thinker, and deploy strong decision-making skills
Strong ability to build and maintain collaborative and productive working relationships with stakeholders
Strong Customer service skills
Apply excellent listening skills
Effective project/time management skills
Technology proficient, especially in designing and producing work products and plans
Should be respectful, sensitive, and empathetic to the feelings and problems of all people
Perform independently with minimal supervision
Identify as a person in recovery with at least two years of successful recovery
Self-starter, flexible to respond to emerging needs, motivated and happy to work with minimal supervision
Ability to work effectively with a diverse group of individuals
Working knowledge of different pathways to recovery and social systems including evidence based practices
Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans
Ability to be an active listener by asking questions and reflecting on what is being said
Knowledge of area resources that may aid client in ongoing recovery (i.e. transportation, treatment providers, sober support systems)
Proficient level of ability with computer; Microsoft Office Products
Effective written and oral communication skills; ability to articulate information clearly
Valid driver’s license and vehicle insurance
Preferred Qualifications:
Remote Work Experience
Call Center ExperienceÂ
Experience in peer recovery services, social service, customer service or non-profit environment
Experience with electronic health records or other industry related types of applications and software
Education: High School Diploma or GED equivalentÂ
Behavioral Competencies:
Leadership
Empathy
Compassion
Positive Attitude
Mission driven
Accountability
Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.