Shift Lead

Tropical Grille TR is looking for a full time or part time shift leader/AGM.

Job Summary

The Tropical Grille Shift Leader performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead. 

Major Tasks, Duties and Responsibilities Include:

• Coordinate daily Front of House and Back of House restaurant operations.
• Lead your team to success.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality.
• Organize and supervise shifts and stay at prescribed labor budgets.
• Ensure compliance with sanitation and safety regulations. (DHEC)
• Manage restaurant’s good image and suggest ways to improve it.
• Promote the brand in the local community through word-of-mouth and events.
• Train new and current employees on proper customer service practices.
• Ability to delegate tasks

Requirements

• This job could be filled by someone seeking either part time or full time employment, with flexible availability.

• Reliable transportation.
• Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff
• Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.
• Strong leadership, motivational and people skills.
• Time management skills

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to occasionally sit, balance, reach with hands and arms, climb, crawl kneel, stoop and or crouch 
• Ability to lift items of up to 50 pounds