Office Coordinator

Position:         Office Coordinator

Reports to:     Director of Nursing

Revised:         01/20/2025

Job Summary: The Home Care Scheduler supports the office manager and clinical manager in performing daily operational functions within Brockton Home Health Care office. Primary duties include scheduling (communicating shift assignments to caregivers and clients), and HR/payroll management. The ideal candidate has previous experience working in a customer service or administrative role, preferably in the health care or home health industry, and experience in caregiving.

About Brockton Home Health Care

Brockton Home Health Agency is a Medicaid and Medicare certified in Massachusetts and accredited by the Joint Commission - Accreditation of Healthcare Organizations (JCAHO). Our mission is to provide each client and family with a sense of comfort, knowing they are being cared for by professionals that are exceptional in their field and who are innately invested in the well-being of others

Highlights:

• Brockton Home Health Care offers a comprehensive benefits plan that includes the following:
• Paid time off,
• 401k, Roth IRA
• Direct deposit.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mileage reimbursement for all field travel.
• Great environment to work

Job description

Day-to-day activities include office reception, ordering of office supplies, preparing meeting minutes, follow up with consumer, assist with implementing and maintaining patient and personnel files, entering data into CRM and forms, managing scanning, filing, faxing and shredding. Placing outgoing calls to job candidates, conducting initial assist with interviews gathering basic information, and follow-up with applicants. Assist Maintaining and updating credentials for all staff. Managing the postal needs, pickups, mailings etc.

Qualifications:

• Associate degree preferred but not required.
• Computer literate in Microsoft office.
• Organized, meticulous and gives attention to detail.
• Able to read, write and communicate effectively in English.
• Telephone skills are extremely pleasant, courteous, and helpful
• Excellent customer service skills
• Self-reliant with excellent time management and plans appropriately.

·        Fast learner

·        Excellent computer skills

Responsibilities:

• Assures phones are answered in a professional and courteous manner
• Managing office supplies inventory and equipment
• Preparing meeting minutes, meeting notes and internal-external support documentation and correspondence
• Office reception functions
• Following up with vendors regarding deliverables
• Entering client and employee data into CRM and running monthly reports
• Following up with clients regarding staffing, scheduling, and to help with billing when needed
• Managing scanning, filing, faxing, and shredding.
• Managing the postal needs (drop-offs/ pickups, mailings)
• Scheduling and coordinating community events and travel.
• Sending out and receiving mail and packages.
• Collect information from clients and follow up on any missing documents.
• Maintenance of all files
• Assist with Inputting patients and staff into Axxess
• Assisting in all activities that are required by each department including recruiting
• Performing other duties as assigned.

As an accredited, regulated, certified, and licensed home health care provider, Brockton Home Health Care complies with all state/local mandates.

Brockton Home Health Care, and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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