Dispatcher - 0520

The Dispatcher is the first point of contact for facilities, coordinating pick-up and delivery times for clients and providing precise logistics for transport drivers. Dispatchers stay in direct contact with transport drivers and provide information and support needed for successful client transports.

Essential Duties and Responsibilities

• Process medical claims and invoices in a timely manner.
• Receive electronic requests for transports, recording significant information and prioritizing submissions according to urgency and proximity to transport drivers.
• Address problems and requests by transmitting information or providing solutions, elevating problems to Dispatch Leads when necessary.
• Confirm transport with referring and destination facilities, offering information on ETAs, riders and drivers.
• Monitor the route and status of current transports to coordinate the schedule, providing transport drivers with information on the client, staff, weather, and other pertinent information.
• Enter data in computer system, maintain logs of calls, incidents, cancellations, driver availability and more, submitting issues in the Issue Log.
• Work collaboratively with Dispatch Leads and Drivers to update and maintain a list of facility contacts and current drivers.
• Drive excellence by creating efficiencies that will reduce the arrival time for drivers (under the 2-hour maximum). Report all overages to Dispatch Lead or Supervisor or Operations Manager immediately.
• Track Driver hours to ensure that they stay under drive time protocols, communicating with DL or OM throughout shift.
• Other duties as assigned by Leadership.

Requirements

• High school diploma or equivalent.
• Proven experience as a dispatcher or in a similar role.
• Proficient in English (oral and written); active listener with excellent communication skills.
• Proficiency in MS Office and proprietary software.
• Tech-savvy, good typing skills, and data entry experience.
• Outstanding ability to work independently to achieve results. Must originate, plan, adapt and invent to accomplish tasks.
• Ability to set and maintain priorities when dealing with multiple demands and interruptions.
• Strong analytical and problem-solving skills.
• Ability to multitask, interpreting on-going problems and suggesting possible solutions.
• Excellent customer service skills.