Compensation: $23.00–$25.00 per hour

Employment Type: Full-Time | Non-Exempt
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Location: In-office, with travel between PCC locations

Parent Cooperative Community (PCC) is a nonprofit organization dedicated to supporting adoptive families throughout California. Through our trauma-informed, high-fidelity Wraparound services, we partner with families and communities to help children and youth thrive. Our work depends on a collaborative team and reliable organizational support.

PCC is seeking a dependable, customer-focused IT Support Specialist to provide hands-on technical assistance and day-to-day support to employees across the organization.

This position is ideal for someone who enjoys solving technical problems, helping people, and making technology easier to use. You will serve as a go-to resource for staff experiencing technology issues, supporting Microsoft 365 applications, troubleshooting equipment, and helping maintain the systems and processes employees rely on every day.

Beyond technical troubleshooting, this role requires a strong service mindset. You will work directly with employees who have varying levels of technical experience, so patience, clear communication, professionalism, and follow-through are essential. The position also supports routine administrative and communication functions that help PCC operate efficiently.

We are looking for someone who takes initiative, approaches challenges with a positive attitude, and understands that excellent IT support starts with excellent customer service.

Technical Support & Troubleshooting

• Provide day-to-day help desk support for computers, software, printers, email, connectivity, and other common technology issues.

• Troubleshoot technical problems, identify practical solutions, and escalate issues when additional support is needed.

• Assist employees with Microsoft 365 applications, including Outlook, Teams, and SharePoint.

• Set up and maintain computers, monitors, docking stations, software access, and related equipment.

• Assist with basic network troubleshooting, printer setup, and equipment maintenance.

• Support technology needs at PCC's Sacramento office and Woodland Retreat Center.

• Document technical issues, troubleshooting steps, and resolutions to support consistent service.

Customer Service & Employee Experience

• Serve as an approachable and reliable point of contact for employees seeking technical assistance.

• Listen to staff concerns, ask questions to understand the issue, and work toward timely resolutions.

• Explain technical information in clear, practical language to employees with different levels of technical knowledge.

• Maintain patience and professionalism when assisting employees who are frustrated or experiencing disruptions to their work.

• Communicate progress, set realistic expectations, and follow through on outstanding requests.

• Help employees become more confident using organizational technology and communication tools.

• Recognize when an issue requires escalation and ensure the employee understands the next steps.

Administrative & Operational Support

• Assist with mail and package sorting and distribution.

• Monitor PCC's general informational email inbox, identify messages without an assigned owner, and route communications to the appropriate person or department.

• Review incoming communications and forms to identify their general purpose and appropriate routing.

• Assist with technology inventory management and maintain organized records.

• Complete routine administrative tasks accurately and consistently while protecting confidential organizational information.

• Experience in IT support, help desk services, customer service, or a related field. Relevant hands-on technical experience or education may also be considered.

• Working knowledge of Windows computers, Microsoft 365, email, and common office technology.

• Strong interpersonal and customer service skills, including active listening, patience, and professional communication.

• Ability to explain technical concepts and troubleshooting steps to nontechnical users.

• Practical problem-solving skills and the ability to work through issues methodically.

• Strong organization, attention to detail, and the ability to manage competing priorities.

• A proactive approach to resolving issues, accepting responsibility, and following through on commitments.

• Ability to work independently while collaborating effectively with colleagues and leadership.

• Ability to travel between PCC locations as required.

• CompTIA A+ certification or progress toward an entry-level IT certification.

• Experience supporting Microsoft 365, SharePoint, Teams, printers, and user accounts.

• Familiarity with basic networking, equipment inventory, and help desk documentation.

• Experience managing shared inboxes or routing administrative communications.

Your work will help PCC employees stay connected, resolve technical barriers, and focus on supporting the families and communities we serve. By combining technical problem-solving with responsive, people-centered service, you'll help create a more productive and supportive workplace.

Parent Cooperative Community is an equal opportunity employer. We value a respectful, inclusive workplace and encourage qualified applicants from diverse backgrounds to apply.