IT Technician

Position Summary:

We are seeking a reliable and detail-oriented IT Technician to join our in-house IT team. This role is responsible for providing day-to-day helpdesk support and ensuring our internal technology infrastructure runs smoothly. The ideal candidate should be comfortable working in a Windows/Microsoft-based environment, assisting end-users with technical issues, and performing network cabling and hardware setup tasks.

Key Responsibilities:

• Provide first-line technical support for employees in office, field, and shop environments via phone, email, remote access, and on-site visits.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, tablets, printers, mobile devices, and ruggedized field equipment.
• Set up new user workstations, including user accounts, permissions, and email profiles.
• Set up and configure IT hardware including routers, switches, access points, and job site cameras or IoT devices.
• Run, terminate, label, and test network cabling for workstations, Wi-Fi, and VoIP phones as needed.
• Coordinate with vendors and contractors for telecommunications and hardware installations.
• Support Windows 10/11 desktops, Microsoft Office 365 applications, and Microsoft Teams.
• Train field staff, plant workers, and office employees on IT tools, software, and best practices.
• Create and maintain documentation for technical procedures, troubleshooting steps, and user guides.
• Monitor IT support tickets and ensure timely resolution or escalation.
• Maintain inventory of IT assets and supplies.
• Assist in system updates, patching, and regular maintenance tasks.
• Assist with user account creation, access control, and permissions in Active Directory and project management systems.
• Support and enforce cybersecurity protocols including regular password updates, patching, and antivirus management.

Requirements:

Education & Experience:

• High school diploma or equivalent (required); associate’s degree or relevant technical certification (preferred).
• 1+ years of hands-on IT support or helpdesk experience preferred.
• Experience with network cable installation and basic testing tools (e.g., cable testers, crimpers).

Technical Skills:

• Working knowledge of Windows OS (10/11), Microsoft 365, and general networking concepts.
• Working knowledge of Active Directory, VPNs, networking (TCP/IP, DHCP, DNS), and remote desktop support.
• Ability to diagnose and troubleshoot PC hardware and peripheral issues.
• Basic understanding of IP networking and LAN troubleshooting.
• Comfortable working in physically active environments (e.g., pulling cables through ceiling tiles or conduits).

Soft Skills:

• Strong organizational and time-management skills in fast-paced, decentralized environments.
• Excellent communication and problem-solving skills.
• Ability to work independently across multiple job sites and manage IT needs with minimal supervision.
• Willingness to learn new technologies and processes.

Certifications (Preferred)

• CompTIA A+, Network+, or Microsoft certifications (MCP/MCSA).
• OSHA 10 or 30 for understanding safety procedures in construction environments (a plus).

Working Conditions:

• Primarily on-site work in office and manufacturing environments.
• May require lifting up to 50 lbs occasionally.
• Regular walking, bending, and crawling to access cables or workstations.
• Occasional off-hours support or maintenance windows may be required.