Service Desk Analyst

*PREREQUISITES*

• Must be a US citizen
• Must Reside in the DMV Area (DC, Maryland, Virginia)
• Must have a minimum of 2 Year Experience
• Bachelor's Degree Preferred

PLEASE NOTE: 

• No C2C Opportunities 
• Background check is Mandatory for the position

General Job Description: Provides Tier 1 operational support for end users, including incident resolution, request fulfillment, troubleshooting, and customer support activities.

Key Responsibilities

·        Perform assigned technical and operational duties supporting federal IT operations and modernization efforts.

Qualifications

-Years of Experience: 2+ years 

-Bachelor's Degree Preferred

-Recommended Certifications: CompTIA A+ or Security+ preferred

-Relevant federal IT experience, technical capability, and operational support experience aligned to assigned labor category.