Position Summary: Seeking a detail-oriented coordinator for temporary, full-time support to the Partnerships & Business Development Manager. Responsibilities include managing workflows, maintaining records, coordinating processes, responding to partner needs, and escalating issues as needed. The role covers all partnership stages: intake, onboarding, agreement, implementation, support, reporting, renewal, and closeout.

Ideal Candidate: Organized, service-oriented, skilled in Excel and data management, able to handle multiple accounts and deadlines.

Primary Responsibilities

The coordinator will perform the following duties under the direction of the Partnerships & Business Development Manager and in coordination with External Affairs and other internal departments.

A. Partner & Workflow Administration

• Maintain partner records and trackers

• Schedule meetings, prepare materials, document decisions

• Monitor requests, flag issues

• Draft routine communications, escalate exceptions

• Organize electronic files

B. Ride Program Administration

• Manage partner lists and records

• Administer renewals, prepare forms, track status

• Use QuickTicket portal for account updates

• Serve as initial contact for routine questions, log and route issues

• Coordinate onboarding and implementation

• Support preparation of reports, check data quality

C. Community Impact Partnership Support

• Maintain project trackers

• Collect and organize partner info and materials

• Coordinate meetings, events, and cross-department handoffs

• Prepare notes, logs, reports

• Track commitments, flag risks

D. Agreement, Billing & Implementation

• Maintain lifecycle checklists

• Collect info for MOUs, amendments, invoices

• Track agreement status, follow up, update manager

• Maintain final records

E. Data, Reporting & Process Improvement

• Maintain data for reporting

• Prepare operational reports and dashboards

• Use Excel, portals, and trackers for data management

• Develop templates and procedures

• Identify and recommend improvements

• Handle information per policy

F. General Coordination

• Maintain weekly work queue, communicate progress

• Support related initiatives as needed

• Perform other duties as assigned

4. Expected Deliverables and Initial Priorities

First 30 Days:

• Complete onboarding/training

• Validate records, identify urgent needs

• Establish work queue and reporting

By 60–90 Days:

• Maintain central tracker

• Implement renewal calendar and workflow

• Organize files and templates

• Establish reporting cadence

Ongoing:

• Keep records current

• Track support requests and actions

• Provide timely reports and materials

• Maintain templates and documentation

• Log issues and recommend improvements

5. Qualifications

Required Qualifications

• 3+ years in program coordination or similar

• Ability to manage multiple accounts/projects

• Proficient in Microsoft 365 (especially Excel)

• Experience with CRM/record-management tools

• Attention to detail, organization, communication

• Sound judgment, confidentiality

• Ability to work independently and adapt

Preferred Qualifications

• Experience in public-sector, transit, nonprofit, or institutional programs

• Experience with agreements, invoicing, renewals

• Experience with enrollment/account administration

• Experience with reporting and process improvement

6. Performance Expectations and Measures of Success

• Professional, responsive communication

• Accurate, timely completion of tasks

• Maintain current records and documentation

• Initiate renewals early to avoid interruptions

• Proactive communication of progress and issues

• Protect confidential information

• Shift repeatable work from manager to coordinator

Measurement: Baselines and targets set during onboarding; measures include record completeness, renewal timeliness, action aging, follow-up turnaround, report accuracy, and process documentation.

8. Classification and Terms

• Temporary, full-time (~40 hrs/week)

• Assignment: ASAP

• Non-exempt support role

• Temp-to-hire possible, not guaranteed

• Supervised by Partnerships & Business Development Manager

• Must comply with policies, training, and access levels

• Scope may evolve; changes require approval