Medical Receptionist – Pediatric Orthopaedics

Exciting opportunity to join a growing and respected pediatric orthopaedic practice! We are seeking a highly organized and detail-oriented Medical Receptionist with proven expertise in charge entry and benefit interpretation to become an integral part of our administrative team. This position is well-suited for a professional who thrives in a fast-paced clinical environment, enjoys patient interaction, and brings strong knowledge of insurance verification and benefits processing.

• Serve as a welcoming first point of contact for patients and families

• Answer phones, manage high call volumes, and schedule appointments efficiently

• Create, update, and maintain accurate patient accounts

• Perform insurance verification and benefit eligibility checks

• Accurately process point-of-service collections and charge entry into EMR systems

• Assist with accounts receivable follow-up and benefit collections

• Support clinic preparation and day-to-day administrative operations

• Provide excellent customer service to patients, families, and providers

• Collaborate with team members to ensure smooth clinic flow

• Associate’s or Bachelor’s degree preferred (not required)

• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements

• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred

• Strong customer service skills with the ability to multitask in a high-volume setting

• Prior experience in a medical practice or billing department (orthopaedics a plus)

• High attention to detail, accuracy, and follow-through

• Longevity and growth in previous positions highly valued

• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs

• Critical thinking, professionalism, and articulate communication skills required

• Bilingual Spanish strongly preferred but not required

• Professional references required

• Competitive starting salary with performance-based incentives

• Paid time off and generous holiday schedule

• Employer-paid medical plan options; dental and vision available

• Profit-sharing retirement plan

• Life insurance plan

• Employee referral bonus program

• Opportunities for growth and cross-training within a dynamic practice