Intercultural Competence Training (ICT) Facilitator

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more.

Today, our network is spread across 100+ program locations in HRM and across the province, meeting the most urgent needs of our communities through mental health supports, accessible childcare, support for an increasing immigrant population, safe spaces for youth to grow and lead, help navigating a precarious labour market, wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone is in their corner with unconditional support, they realize they can do more than they thought possible.

It is your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

Total Compensation Includes

• Complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, offering virtual fitness programs
• Discounts on YMCA childcare and camp programs

 About the Role

As immigration, settlement, integration, and retention continue to play an increasingly important role in the social and economic vitality of Nova Scotia, there is a corresponding growth in the volume and diversity of stakeholders involved in attracting, employing, and engaging newcomers.

We are seeking a dynamic Training Facilitator to join our Immigrant Services team. This role will organize and deliver intercultural competency training sessions across the province, building skills, knowledge, and attitudes that support inclusive intercultural interactions.

This position will be responsible for developing and enhancing current materials and delivery models, and working collaboratively with department staff to deliver sessions through planned, proactive outreach.

Key Responsibilities

• Organize ICT training services across the province through outreach and response (virtual and in-person delivery)
• Review and adjust processes, templates, and training materials
• Adapt, design, and implement training curriculum in multiple settings (in-person and virtual)
• Maintain expertise in diversity, equity, inclusion, and belonging (DEIB) content areas
• Support others in delivering ICT materials and presentations
• Schedule trainings, confirm logistics, and ensure materials are prepared
• Report on training services and outcomes
• Manage, create, and continuously update program communication documents
• Serve as primary point of contact for internal and external training inquiries
• Ensure evaluations are completed and feedback is collected
• Gather accurate information on needs, challenges, and opportunities
• Professionally de-escalate conflict situations when required
• Maintain accurate records and reporting related to program spending and operations
• Direct referrals for AIP settlement plans
• Build and maintain strong relationships with internal and external stakeholders

Education & Qualifications

• Education and/or experience in intercultural communication, adult education, or a related field
• Strong understanding of intercultural learning concepts
• Ability to apply adult and experiential learning principles
• Strong facilitation skills and ability to adapt in fluid training environments
• Knowledge of immigration, relocation, migration, or global mobility; lived experience is an asset
• Awareness of local settlement sector resources and networks
• Strong computer skills (MS Word, Excel, PowerPoint)
• Highly organized with the ability to multitask
• Ability to work independently and as part of a team
• Creative approach to training design for both in-person and virtual delivery
• Experience facilitating meetings with diverse stakeholder groups
• Strong interpersonal, intercultural, and communication skills (verbal and written)
• Flexibility to work outside regular business hours when required
• Valid Nova Scotia Driver’s License, reliable vehicle, and ability to travel within the province

How to Apply

Please apply online at: https://ymcahfx.ca/workwithus/ by May 22, 2026

Required Checks for Successful Candidates

• Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (less than 6 months old, if 18+)
• Completion of Child Safeguarding Training upon hire

Background checks are reviewed individually based on role requirements and may not eliminate candidates from employment.

Commitment to Equity, Diversity & Inclusion

We are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered.

We welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Colour, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans.

If you require accommodation during the hiring process, please inform us in advance so appropriate arrangements can be made.