Front of House Supervisor

Role: The Front of House Supervisor manages customer-facing operations and staff, including assisting with training, scheduling, and ensuring excellent customer service and smooth daily operations. This involves maintaining high standards of cleanliness and safety, resolving customer complaints, fostering a positive atmosphere, and collaborating with management to enhance the guest experience and achieve business goals.

Environment: Dynamic, outdoor/indoor environment. Minor travel may occur. Subject to loud noise levels.

Qualifications:

• High school diploma or equivalent (hospitality service training preferred).

·         Proven experience in a front-of-house management role in the hospitality industry.

·         Proficiency in basic computer systems and POS systems (preferred).

·         Familiarity with health and safety regulations in the food service industry.

·         Ability to handle customer issues with diplomacy and resolution.

• Strong interpersonal and communication skills with a friendly, approachable demeanor.
• Ability to multitask and thrive in a fast-paced environment.

·         High level of integrity and professionalism.

·         Strong leadership and organizational skills.

• Strong sense of hospitality and service excellence.
• Ability to stand for extended periods.
• Occasional lifting or moving of items up to 25 lbs.
• Comfortable interacting with guests in both indoor and outdoor settings, if required.
• Flexibility to work evenings, weekends, and holidays as required.

Job Duties

• Supervision & Leadership
  • Supervise and lead front-of-house staff, including hosts, servers, and bartenders
  • Oversee day-to-day operations, including opening and closing procedures
  • Training new front-of-house staff (e.g., servers, hosts, bartenders).
  • Assist in creating and managing staff schedules, providing ongoing support, and evaluating employee performance.
  • Motivating the FOH team to ensure productivity and foster a positive work environment.
• Daily Operations
  • Provide information and directions about the property, amenities, services, and local area.
  • Handle guest inquiries, requests, and complaints promptly, escalating issues when necessary.
  • Coordinate with Guest Services and other departments to fulfill guest needs.
• Maintain a clean, organized, and inviting entrance, or designated greeting area.
• Uphold service standards, safety protocols, and company policies at all times.