Xʷkʷənəŋistəl (Helping to Move Each Other Forward) – Family Wellness Case Manager
Are you passionate about supporting Indigenous women, babies, and families through culturally grounded, strengths-based care? Do you have experience navigating complex systems and working alongside families to identify their goals, build on their strengths, and access the supports they need?
The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking a Xʷkʷənəŋistəl (Helping to Move Each Other Forward) – Family Wellness Case Manager to support First Nations, Inuit, and Métis women, infants, and families living at Xexe Pahlatsis'lelum (Sacred Cradle House).
WHO WE ARE
The Aboriginal Coalition to End Homelessness Society (ACEH) has a vision to lead long-term, systemic change to better meet the needs of Indigenous people living away from home and experiencing homelessness. Our work is centered on the voices, lived experiences, and perspectives of Indigenous peoples.
Through culturally supportive care, ACEH works to create safe and welcoming spaces where Indigenous people can reconnect with family, culture, community, and ancestral lands.
OUR VISION
Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.
APPLICATION SUBMISSION
Please submit a resume and cover letter highlighting your Indigenous ancestry, involvement with an Indigenous community or organization, experience working with new mothers and/or babies, education, certifications, and other relevant experience. Your cover letter should also describe how your knowledge, skills, and abilities would support and contribute to ACEH and the community through a cultural lens.
This position is part of a Special Program under section 42 of the B.C. Human Rights Code. The Aboriginal Coalition to End Homelessness is committed to advancing equity through the exclusive hiring of self-identified women, with priority given to self-identified Indigenous women for the position of Family Wellness Worker.
Applications will be accepted until the positions are filled. Only qualified candidates will be shortlisted for an interview.
JOB DETAILS
Position Type: Full-time / Part-time
Location: Victoria, BC.
Compensation: $33.00 – $35.00 per hour
Travel: Required.
Start Date: Conditional on receiving a satisfactory Criminal Record Check through the Criminal Records Review Program.
Benefits for positions working 24+ hours per week:
- Extended Health and Dental Benefits
- Employer-matched RRSP contributions up to 5%
- 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
- 5 paid sick days per year
- Additional sick leave accrued at 1 day per month
- 3 unpaid personal days per year
ABOUT THE ROLE
The Xʷkʷənəŋistəl – Family Wellness Case Manager provides individualized case management and wraparound support to Family Members at Xexe Pahlatsis'lelum (Sacred Cradle House).
The Case Manager works alongside Indigenous mothers, infants, and families to identify their goals, strengths, needs, and priorities, and to coordinate the formal, informal, cultural, family, and community supports that contribute to family wellness and stability.
A significant part of this role involves supporting Family Members who are navigating complex systems, including child welfare, housing, healthcare, mental wellness and substance use services, income assistance, legal services, parenting supports, and community resources.
The Case Manager will also serve as a primary liaison with MCFD and Indigenous Child and Family Service Agencies, supporting Family Members to understand child welfare processes, advocate for their rights and goals, and work toward prevention, family preservation, and reunification wherever possible and appropriate.
KEY RESPONSIBILITIES
Case Management and Wraparound Support
- Build trusting, respectful, and consistent relationships with Family Members and work alongside them to identify their strengths, goals, needs, priorities, and existing supports.
- Develop individualized case plans with Family Members based on their identified goals and priorities, including goal planning, safety planning, family wellness, housing, health, parenting, and transition planning.
- Manage an active caseload, providing consistent case management, advocacy, service coordination, and follow-up.
- Coordinate formal and informal supports around each Family Member, including family, cultural and community supports, healthcare, child and family services, housing, mental wellness and substance use services, income and benefits, legal services, parenting supports, education, and employment.
- Support Family Members to understand their options, make informed decisions, navigate complex systems, and advocate for themselves.
- Provide outreach and accompaniment to appointments, meetings, case conferences, and community services as required.
- Regularly review case plans with Family Members and their supports, identify barriers or changing needs, and adjust plans as required.
Family Preservation and Child Welfare Advocacy
- Serve as a primary liaison with MCFD, Indigenous Child and Family Service Agencies, and Delegated Aboriginal Agencies.
- Support Family Members to understand child welfare processes, expectations, plans, rights, and available advocacy and legal resources.
- Attend case conferences, family meetings, planning meetings, mediation, and other child welfare meetings alongside Family Members as required.
- Advocate alongside Family Members for culturally safe and family-centred approaches that prioritize prevention, family preservation, and reunification wherever possible and appropriate.
- Support Family Members to develop and work toward prevention, safety, reunification, and family plans while ensuring their voices, goals, strengths, culture, and identified supports remain central to planning.
Collaborative Service Coordination
- Coordinate wraparound planning with Family Members, Key Workers, the Sacred Cradle House team, and formal and informal supports.
- Build and maintain collaborative relationships with healthcare providers, Indigenous organizations, child and family services, housing providers, legal and advocacy services, and other community partners.
- Facilitate and participate in case conferences and collaborative planning meetings.
- Follow up on identified actions, referrals, and service needs.
- Identify gaps and systemic barriers impacting Family Members and advocate for timely, accessible, coordinated, and culturally safe responses.
Housing and Transition Planning
- Support Family Members to identify and work toward long-term housing and stability goals.
- Assist Family Members with housing applications, referrals, and related processes.
- Work collaboratively with ACEH housing and transition supports and external housing providers to support Family Members in securing appropriate long-term housing.
- Develop transition plans with Family Members that identify the cultural, family, community, health, housing, and professional supports they will need following their transition from Sacred Cradle House.
- Lead discharge and transition planning in collaboration with the Transitions Coordinator.
- Coordinate warm transitions to ongoing community-based services and supports to promote continuity of care.
Documentation and Team Responsibilities
- Maintain accurate, timely, objective, respectful, and strengths-based case documentation in CAMS in accordance with ACEH policies and privacy requirements.
- Ensure case plans, safety plans, goals, referrals, case conferences, significant case management activities, progress, and follow-up needs are documented and kept current.
- Ensure documentation reflects the Family Member's own words and perspective.
- Communicate and collaborate with Key Workers and the Sacred Cradle House team to ensure relevant case planning information is understood and incorporated into day-to-day support.
- Meet regularly with the House Manager to review caseload priorities, Family Member progress, emerging needs, barriers, and outstanding follow-up.
- Participate in staff meetings, case reviews, collaborative planning, training, program evaluation, and reporting as required.
QUALIFICATIONS AND EXPERIENCE
- Post-secondary degree or diploma in Social Work, Child and Youth Care, Psychology, Counselling, Indigenous Studies, Human Services, or another related health or human-services field; or
- A minimum of three (3) years of recent, relevant, and direct experience in case management, wraparound services, family support, or a comparable direct-service role.
- Experience supporting Indigenous women and families and an understanding of the impacts of colonization, residential schools, intergenerational trauma, systemic racism, and child welfare involvement.
- Experience supporting individuals and families navigating complex systems, including housing, healthcare, mental wellness, substance use, child welfare, income assistance, and community services.
- Experience supporting pregnant and parenting women, infants, and families is strongly preferred.
- Knowledge of MCFD, Indigenous Child and Family Service Agencies, and child welfare processes affecting Indigenous families is strongly preferred.
- Experience with strengths-based case management, wraparound support, harm reduction, trauma-informed practice, and family-centred approaches.
- Valid First Aid Certification.
- Satisfactory Criminal Record Check for working with vulnerable adults and children.
- Valid Class 5 driver's licence.
Additional Assets:
- Naloxone Overdose Training.
- Non-Violent Crisis Intervention Certification.
- Experience in perinatal support or doula training.
KNOWLEDGE, SKILLS AND ABILITIES
- Compassionate, respectful, patient, and non-judgmental approach to supporting Indigenous women, children, and families.
- Strong understanding of culturally safe, women-centred, child-focused, family-oriented, strengths-based, and harm-reduction approaches.
- Strong case management, advocacy, communication, relationship-building, organization, and problem-solving skills.
- Understanding of mental wellness, problematic substance use, and the impacts of personal, intergenerational, and historical trauma.
- Ability to develop individualized plans alongside Family Members and coordinate formal, informal, cultural, family, and community supports around their identified goals.
- Ability to navigate complex systems and advocate effectively alongside Family Members.
- Ability to work collaboratively within an interdisciplinary team and independently with limited supervision.
- Ability to manage an active caseload, competing priorities, changing needs, and critical timelines while maintaining consistent follow-through.
- Strong written communication and case documentation skills.
- Ability to maintain professional boundaries while providing warm, respectful, relationship-based support.
- Commitment to culturally safe, family-centred, and decolonized approaches to service delivery.
WORKING CONDITIONS
This position involves a combination of office-based case management, direct engagement with Family Members at Sacred Cradle House, and community-based work. The successful candidate should be comfortable with:
- Working in a residential environment with changing Family Member and program needs.
- Regular attendance at appointments, case conferences, family meetings, and community services.
- Travel to other ACEH locations and community partner sites as required.
- Managing competing priorities and an active caseload in a fast-paced environment.
- Working collaboratively with Family Members, Elders, staff, healthcare providers, Indigenous organizations, child and family services, and community partners.
- Walking up and down four flights of stairs regularly.
- Lifting and carrying items weighing up to 30 pounds.
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