Membership Sales Coordinator

Location: John W. Lindsay YMCA
Department: Membership Sales & Service
Position Status: Full-Time
Compensation: $42,000–$45,000 annually

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem. Our charity exists to help solve many—from childcare shortages and social isolation to mental health challenges, access to wellness, and more.

Today, our network spans more than 100 program locations throughout Halifax Regional Municipality and across Nova Scotia, responding to the most urgent needs in our communities. We provide mental health supports, accessible childcare, services for a growing immigrant population, safe spaces for youth to learn and lead, employment and career programs, wellness opportunities for all, and meaningful community connections for older adults.

We give people the tools, encouragement, and safe spaces they need to discover their inner strength. When people know someone is in their corner with unconditional support, they realize they can achieve more than they thought possible. Your support, expertise, and guidance help individuals unlock their full potential and contribute to vibrant, healthy communities.

With us at their side, they can Shine On.

What We Offer

As part of your total compensation package, you will receive:

• Complimentary YMCA membership access to Health & Fitness facilities
• Access to Y at Home virtual fitness programming
• Three (3) weeks of vacation entitlement plus paid wellness days
• Comprehensive benefits package and pension plan
• Complimentary wellbeing and counselling services

About the Role

The Membership Sales Coordinator supports membership growth, retention, staff development, and exceptional member experiences. This role coordinates sales initiatives, member engagement strategies, outreach activities, staff coaching, and operational support to help achieve YMCA membership goals.

In This Role, You Will

• Champion and model the YMCA's Y Way Standards, ensuring a welcoming, inclusive, safe, and member-focused experience for all members, participants, and guests.
• Support membership growth, retention, and engagement through exceptional customer service and relationship-building.
• Lead member check-ins, usage follow-up, outreach initiatives, and retention efforts to strengthen long-term engagement and satisfaction.
• Lead and support membership sales initiatives, facility tours, trial membership conversions, prospect follow-up, and achievement of monthly sales targets.
• Monitor lead management activities and membership performance metrics while supporting staff accountability and success.
• Coach, mentor, and support front-line membership staff in delivering exceptional member experiences and achieving individual and team goals.
• Support community outreach activities, partnership opportunities, promotional events, and facility tours to increase awareness and membership growth.
• Assist members with membership options, financial assistance opportunities, and YMCA programs and services.
• Collaborate with leadership and marketing teams to support membership campaigns, promotions, and communications.
• Provide Duty Manager support as required, ensuring a safe, welcoming, and positive experience throughout the facility.
• Ensure compliance with YMCA policies, child safeguarding standards, safety procedures, and operational best practices.
• Foster a positive, energetic, and cause-driven culture that reflects YMCA values and strengthens our connection to the community.

Qualifications

Education, Experience, and Skills

• 2–5 years of experience in membership services, sales, customer service, or a related field.
• Minimum of 2 years of supervisory or leadership experience.
• Strong sales, customer service, communication, and coaching skills.
• Demonstrated ability to meet and exceed sales targets.
• Strong organizational, time-management, and attention-to-detail skills.
• Experience with member engagement, retention, or customer loyalty initiatives.
• Ability to analyze membership trends and sales performance data.
• Flexibility to work evenings, weekends, and holidays as required.
• Current First Aid and CPR certification.
• Ability to provide a Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check.

How to Apply

Please apply online at ymcahfx.ca/workwithus 

Successful Candidates Must Provide

• A Criminal Record Check, Vulnerable Sector Check, and Child Abuse Register Check (issued within the last six months), if 18 years of age or older.
• Valid First Aid and CPR certification.

Please note that background checks are reviewed on an individual basis. Any offenses disclosed will be assessed in relation to the position requirements and Child Safeguarding Standards and may not automatically disqualify candidates from employment with the YMCA.

Our Commitment to Equity, Diversity, Inclusion, and Belonging

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their authentic selves to work. We believe that a variety of perspectives, backgrounds, and lived experiences strengthen our organization, enabling us to better serve our communities and fulfill our mission.

As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, and People of Colour; racially diverse individuals; 2SLGBTQIA+ individuals; gender-diverse people; people with disabilities; members of ethnic minorities and faith communities; newcomers and foreign-born residents; and veterans.

If you require accommodation during any stage of the hiring process, please let us know in advance so that we can arrange appropriate accommodations.

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