Room Attendant - Hotel

Position Summary

The Room Attendant plays a vital role in creating an exceptional guest experience by ensuring guest rooms and public areas are clean, comfortable, and well-maintained. Working closely with the Executive Housekeeper and Housekeeping team, this position upholds Dakota Dunes Resort's standards of cleanliness, safety, and hospitality while responding to guest needs in a professional and timely manner.

Key Responsibilities

• Clean, sanitize, and prepare guest rooms, bathrooms, public areas, and corridors to established hotel standards.
• Complete room assignments efficiently while maintaining high standards of cleanliness, presentation, and attention to detail.
• Perform evening service (turndown service) as scheduled.
• Respond promptly and courteously to guest requests, ensuring exceptional customer service and guest satisfaction.
• Inspect rooms to ensure furniture, fixtures, linens, amenities, and equipment are properly placed and in excellent condition.
• Report maintenance deficiencies, safety hazards, and repair needs promptly to the appropriate department.
• Maintain housekeeping carts, equipment, and storage areas in a clean, organized, and safe condition.
• Safely use, store, and handle cleaning chemicals and equipment in accordance with manufacturer instructions and Material Safety Data Sheets (MSDS/SDS).
• Follow hotel procedures for securing guest rooms, handling room keys, and protecting guest privacy.
• Properly document and process lost and found items in accordance with hotel policies.
• Communicate effectively with Guest Services, Maintenance, and other departments regarding room status, guest requests, and operational needs.
• Complete opening and closing duties, reports, and assigned documentation accurately.
• Support hotel security by reporting suspicious activities, safety concerns, or unusual incidents.
• Participate in emergency response procedures and follow all health and safety policies.
• Foster a positive team environment by working collaboratively with colleagues while demonstrating professionalism, respect, and integrity.
• Ensure compliance with all housekeeping policies, procedures, quality standards, and resort brand expectations.
• Perform additional duties as assigned to support hotel operations.

Qualifications

• High school diploma or equivalent is considered an asset.
• Previous housekeeping or hotel cleaning experience is preferred but not required.
• Strong commitment to delivering exceptional guest service.
• Excellent attention to detail with the ability to maintain high cleanliness standards.
• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
• Effective communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.
• Flexible availability to work days, evenings, weekends, holidays, and overtime as required.
• Basic mathematical skills for counting inventory and supplies.

Physical Requirements

• Frequently lift, carry, push, or pull up to 50 lbs.; occasionally lift up to 75 lbs.
• Stand, walk, bend, kneel, crouch, reach, and twist for extended periods throughout the shift.
• Frequently use stairs while servicing guest floors.
• Push and maneuver housekeeping carts and equipment throughout the property.
• Work indoors and occasionally outdoors in varying seasonal weather conditions.
• Ability to safely work with cleaning chemicals and disinfectants while following all safety procedures.