Family Navigator
About the Organization
At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.
Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.
With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.
Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.
- Meet with new and returning families to carry out non-clinical intake ensuring they are welcomed and oriented to the House.
- Report to the Director of Family Support to help identify the supports and follow up as needed. Including connecting families to external resources and supports.
- Liaise and collaborate with the Family Services team to ensure family needs are being met within the capacity of Ronald McDonald House.
- Ensure families comply with guest expectations and respond appropriately to resolve conflict.
- Maintain effective records in our Ronald McDonald House database (GRMHIS)
- Develop processes and standard operating procedures that support families
- Develop and maintain best practice systems for monitoring and evaluating supports.
- 3-days a week, Thursday, Friday, Saturday, Additional hours available as needed. Some evenings required.
- Alignment with the mission and values of Ronald McDonald House BC and Yukon.
- Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
- A commitment to working cooperatively in a team environment with staff, volunteers, families, donors and the public.
- Knowledge of Indigenous community resources, cultural supports, and group based programming.
- Experience supporting families using a culturally responsive, trauma informed approach.
- Experience facilitating culturally centered groups for Indigenous families (e.g., beading circles, drumming circles).
- Experience building relationships with Elders and other community groups.
- Knowledge of Indigenous cultural practices and the ability to connect families with appropriate cultural supports and activities.
- Excellent oral and written communication skills
- Demonstrated ability to work both independently and in a team environment.
- Proficient in Microsoft Suite (Word, Excel, Access, Power Point)
- Open to embracing change and innovative ideas. Demonstrate flexibility in doing things differently. Can adapt quickly without reservation.
- Can find effective solutions to problems; demonstrates ownership, is proactive and resourceful.
- A creative thinker who can carefully analyze a situation and has the determination to resolve issues effectively.
- Experience working with underrepresented populations.
Experience and Educational Requirements
- Post-secondary degree in Psychology, Social Work, Social Sciences or equivalent
- 1-2 years of nonprofit or hospital patient experience
- Experience developing and implementing programs, resources and policies
- Experience working with children, youth, adults, and families to assess needs and provide resources.
- Training in San’yas and Trauma Informed Care preferred.
- Additional languages would be helpful.
- The opportunity to make a meaningful difference for families from across BC and the Yukon.
- A collaborative and supportive team culture committed to impact and innovation.
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