Family Services Reception
About the Organization
At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.
Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.
With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.
Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.
- Organize and execute all daily administrative duties as required, in a timely manner.
- Support admissions, reservation requests and referrals by hospital and families.
- General Reception duties include answering and directing calls and emails, sorting mail and receiving deliveries.
- Guest screening and data collection, including ensuring all patient information is recorded accurately in guest family database.
- Ensure family intake and billing information is properly organized and filed.
- Participate in meetings as required and record minutes for distribution as needed.
- Book appointments for intake and maintain schedules.
- Alignment with the mission and values of Ronald McDonald House BC and Yukon.
- Ability to represent the House with a polished, positive, and professional demeanor and attitude always.
- Commitment to work collaboratively in a team environment with staff, volunteers, families, donors, and the public.
- Well organized and able to develop and document systems to ensure operational efficiencies.
- Ability to think creatively and problem solve with a customer service focus.
- Ability to remain calm under pressure. Excellent written and verbal communication skills.
- Ability to work a flexible schedule that includes evenings and weekends, to best meet the needs of the organization.
- Additional duties as required.
- Degree or diploma in relevant field
- 2+ years’ experience in hospitality, medical office, or administrative field
- Versatility and Proficiency with MS Office Suite and other software.
- Level 1 First Aid and CPR Certification
- Familiarity with property management/accommodation software an asset.
- Sanyas Training or Mental Health First Aid an asset.
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