Night Auditor (Contract Full-Time)
The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.
The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.
We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.
The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.
The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.
THE SOHO CULTURE
As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.
Our company culture is to take care of our team, our guests, and the community.
Service – we believe hospitality is an art
Ownership – we pride ourselves on accountability
Honor – we respect all guests, team members and the community
Originality – we celebrate and encourage authenticity
We welcome you to be part of our close-knit yet connected team of the SoHo family.
The Night Auditor is responsible for overseeing front desk operations during the overnight shift while ensuring accurate financial reconciliation and exceptional guest service. This role includes completing nightly audits, processing and balancing guest accounts, reconciling payments and transactions, and preparing daily operational reports. The Night Auditor also supports guest arrivals and inquiries, maintains health and safety standards, and serves as the primary point of contact for hotel operations overnight, ensuring a secure, efficient, and seamless guest experience in alignment with SoHo Hotel’s service standards.
This is a 12-month, full-time contract position for maternity leave coverage and requires on-site work five days per week at 318 Wellington Street West, Toronto, Ontario.
DUTIES & RESPONSIBILITIES:
- Oversee front desk operations during the overnight shift, ensuring smooth and efficient hotel operations.
- Perform nightly audit procedures, including processing daily operational reports and reconciling all guest accounts and transactions.
- Post charges, process payments, and investigate and resolve any discrepancies or out-of-balance accounts.
- Balance cash, credit card, and ledger transactions in accordance with hotel policies.
- Prepare and complete required audit and financial reports accurately and in a timely manner.
- Handle guest arrivals, early departures, and walk-in reservations during the overnight shift.
- Deliver exceptional guest service by responding promptly and professionally to guest inquiries, requests, and concerns.
- Utilize upselling techniques to promote hotel suites and communicate Preferred Hotels membership benefits.
- Maintain health and safety standards and ensure the security of guests, team members, and hotel property during the overnight shift.
- Act as the primary point of contact and decision-maker for hotel operations overnight.
- Communicate effectively with management and relevant departments regarding overnight activities and issues.
- Adhere to hotel policies, procedures, and confidentiality standards at all times.
- Perform other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
- Previous hotel experience or hospitality education required.
- Ability to work overnight shifts (11:00 PM – 7:30 AM), including weekends and holidays.
- Strong guest service orientation with a friendly and professional demeanor.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy, particularly in financial reconciliation.
- Proven ability to problem-solve, multitask, and work independently.
- Well-organized, reliable, and able to meet deadlines.
- Proficiency in Microsoft Office (Word and Excel); experience with hotel systems (e.g., Opera Cloud) is an asset.
- Ability to work both independently and collaboratively within a team environment.
- Fluency in additional languages is an asset.
- Ability to stand for extended periods of time.
COMPENSATION & BENEFITS
- Employee social events.
- Discounted on-site parking.
- Meals allowances (restrictions apply).
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The SoHo Hotel Toronto is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Our company has an accommodation process in place for applicants with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at all stages of the recruitment and selection process.
As part of our hiring process, successful candidates may be required to complete pre-employment checks, including reference and background verification, where applicable. Please note that this is an active recruitment process, and applications will be reviewed on an ongoing basis. While our applicant tracking system may support certain administrative aspects of recruitment, all applications are reviewed by a member of our team to ensure a fair and thoughtful selection process.