Dual Rate Security Guard/Supervisor
The Position
This is a great opportunity to join Ace Casino as a Dual Security Guard/Supervisor.
Key Roles & Responsibilities:
- Promote positive customer service in and around the Casino.
- Answer inquiries and assist patrons when and where possible.
- Maintain a constant vigilance to ensure the safety of both patrons
and staff.
- Actively communicate with team members and on-shift supervisors to identify and supply information regarding suspicious activities, individuals and/or misconduct.
- Actively participate in the removal of individuals deemed undesirable, disruptive and/or under the influence.
- Check identification in accordance with AGLC rules and procedures.
- Escort the transfer of monies and chips within the Casino.
- Preparation and delivery of cards to the gaming tables.
- Escort of patrons and staff to and from the Casino upon request.
- Implementing fire alarm, bomb threat or robbery protocols, including full evacuation.
- Response to a security incident or medical emergencies in a timely fashion.
- Pit Check - Ensure table boxes are distributed to appropriate tables, and boxes have been properly reset and locked by count room staff.
- Adherence to good OH&S practices.
- Ensure all irregular, unusual, suspicious, or illegal activities are controlled and reported.
- Ensure the accurate and neat recording of all activities in the appropriate logs and reports.
- Safeguard all confidential information and exercise due care to prevent its improper disclosure or use.
- Maintain and promote good public relations and communications with the Casino's patrons and staff.
- Comply with all company rules, regulations, policies and procedures
Qualifications and Requirements:
- Must be 18 years or older.
- Must have a police criminal record check no older than three months.
- Must meet all AGLC requirements for a gaming worker's license.
- Must obtain an AGLC AML certification prior to applying for a gaming worker's license.
- Must complete the following within 30 days of hire: Pro-Tect, Pro-Serve, Deal Us In (Phase I and II), First Aid / CPR.
- Must be proficient in the English Language (written and oral)
- Must have excellent communication skills
- Previous experience or training in security would be an asset.
- Knowledge of Microsoft Office would be an asset.
- Training in conflict de-escalation and resolution would be an asset
Physical
Requirement:
- Ability to lift and carry up to 5O Ibs.
- Ability to restrain individuals and/or be involved in physical altercations.
- Ability to sit, stand and walk for extended periods of time (up to 60 minutes).
- Ability to respond quickly to urgent situations.
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