Tenant Liaison Worker

• Builds and maintains supportive working relationships with youth tenants to promote engagement, belonging, and successful tenancies through regular connection, check ins and monthly meetings 

• Gathers relevant information through observation, communication, and collaboration with youth tenants and service providers to assess needs, strengths, and potential risks related to housing stability 

• Works with tenants to develop, implement, and review individualized tenancy goals (related to education, employment, life skills, wellness, and independent living) and informal support plans within program guidelines 

• Provides practical tenancy education and skill development including understanding tenant rights and responsibilities, communication with housing providers, conflict resolution, and daily living routines 

• Supports tenants to navigate challenges related to housing, relationships, wellness, and community integration 

• Consulting with tenants and staff with matters pertaining to the Residential Tenancy Act

• Being the point of contact for youth tenants on behalf of Community Services and BC Housing

• Actively advocating for the youth residents at Cornerstone Landing and work with them in the development of self-advocacy skills. 

• Liaise with other agencies, professionals, ministry staff and the community to support youth to maintain housing and make linkages that will help them move successfully into adulthood

• Having the knowledge and awareness of current social concerns and youth issues, and as required attend professional development activities to remain informed regarding issues for multi-barriered youth

• Providing guidance, advocacy, & referrals to appropriate services or resources such as medical, mental health, alcohol and drug treatment, life skills training, social assistance, schools, etc. 

• Conducting and facilitating youth tenant meetings that are supported by Cornerstone Landing and its supporting agencies

• Organizing activities in partnerships with other community agencies that include skills-building, community building, and social connections outcomes 

• Maintaining all records and prepare reports on key issues and organized events as required

     Education and Experience:

• Diploma or degree in a related human / social service field

• Minimum of two years’ experience working with youth and young adults experiencing mental health and substance use challenges and/or supportive/independent living environments

• Minimum of two years’ experience working with affordable and emergency housing resources 

•   Criminal Record Check is required.

•   Current First Aid and CPR Certificate.

•   Valid and unrestricted Class 5 BC Driver’s License with access to a safe and reliable vehicle.

•   Acceptable Driver’s Abstract (provided annually).

• FoodSafe Certification is an asset

•   Position requires Union Membership.

• Familiarity with government and local community resources 

• Demonstrates a clear ability to respond to crisis situations 

• Excellent listening skills 

• Ability to work independently and collaboratively as part of a team 

• Excellent organizational, interpersonal, written, and oral communication skills

• An advanced knowledge of case management principles. Must be able to keep excellent client records, both written and electronically

• Demonstrated proactive approach to connecting and building relationships with youth experiencing multiple barriers and a familiarity with the challenges of homelessness

• Knowledge and understanding of the Residential Tenancy Act 

Shift/Schedule/Hours per week: Temp FT- until the return of incumbent; 35 Hours Per Week, Tuesday to Saturday 11am-7pm

Expected Start Date: ASAP 

Wage/Salary: $29.17/hour 

Grid Level: 12

Application Deadline: Position will remain open until filled