Room Attendant - Hotel

Position Summary

The Room Attendant plays a vital role in creating an exceptional guest experience by ensuring guest rooms and public areas are clean, comfortable, and well-maintained. Working closely with the Executive Housekeeper and Housekeeping team, this position upholds Dakota Dunes Resort's standards of cleanliness, safety, and hospitality while responding to guest needs in a professional and timely manner.

Key Responsibilities

• Clean, sanitize, and prepare guest rooms, bathrooms, public areas, and corridors to established hotel standards.
• Complete room assignments efficiently while maintaining high standards of cleanliness, presentation, and attention to detail.
• Perform evening service (turndown service) as scheduled.
• Respond promptly and courteously to guest requests, ensuring exceptional customer service and guest satisfaction.
• Inspect rooms to ensure furniture, fixtures, linens, amenities, and equipment are properly placed and in excellent condition.
• Report maintenance deficiencies, safety hazards, and repair needs promptly to the appropriate department.
• Maintain housekeeping carts, equipment, and storage areas in a clean, organized, and safe condition.
• Safely use, store, and handle cleaning chemicals and equipment in accordance with manufacturer instructions and Material Safety Data Sheets (MSDS/SDS).
• Follow hotel procedures for securing guest rooms, handling room keys, and protecting guest privacy.
• Properly document and process lost and found items in accordance with hotel policies.
• Communicate effectively with Guest Services, Maintenance, and other departments regarding room status, guest requests, and operational needs.
• Complete opening and closing duties, reports, and assigned documentation accurately.
• Support hotel security by reporting suspicious activities, safety concerns, or unusual incidents.
• Participate in emergency response procedures and follow all health and safety policies.
• Foster a positive team environment by working collaboratively with colleagues while demonstrating professionalism, respect, and integrity.
• Ensure compliance with all housekeeping policies, procedures, quality standards, and resort brand expectations.
• Perform additional duties as assigned to support hotel operations.

Qualifications

• High school diploma or equivalent is considered an asset.
• Previous housekeeping or hotel cleaning experience is preferred but not required.
• Strong commitment to delivering exceptional guest service.
• Excellent attention to detail with the ability to maintain high cleanliness standards.
• Strong organizational and time management skills with the ability to prioritize tasks in a fast-paced environment.
• Effective communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.
• Flexible availability to work days, evenings, weekends, holidays, and overtime as required.
• Basic mathematical skills for counting inventory and supplies.

Physical Requirements

• Frequently lift, carry, push, or pull up to 50 lbs.; occasionally lift up to 75 lbs.
• Stand, walk, bend, kneel, crouch, reach, and twist for extended periods throughout the shift.
• Frequently use stairs while servicing guest floors.
• Push and maneuver housekeeping carts and equipment throughout the property.
• Work indoors and occasionally outdoors in varying seasonal weather conditions.
• Ability to safely work with cleaning chemicals and disinfectants while following all safety procedures.

Visa Requirements: Must be legally authorized to work in Canada. Dakota Dunes Resort is unable to assist candidates in obtaining Canadian work authorization.

Employment Equity Opportunity
This position is part of a dedicated employment equity initiative. We strongly encourage candidates from Whitecap Dakota Nation and other Indigenous communities—including First Nations, Métis, and Inuit—to apply. If you wish to be considered under this initiative, please self-identify in your application.

Our Commitment to Diversity, Inclusion & Reconciliation
At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.

It is important that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.