General Manager - WoodSpring Suites
Lexima is seeking a results driven leader to fill the critical role of General Manager at Woodspring Suites in Sulphur - Lake Charles.
We are looking for someone who is familiar with a variety of hospitality concepts, practices and procedures. They must rely on their experience and judgement to plan and accomplish goals while performing a variety of tasks and leading the work of others. This is a working manager position, and it is a requirement of the position to work 16 hours per week at the front desk.
The responsibilities of the General Manager include planning, directing and coordinating all aspects of the hotel property, including staffing, operations and customer satisfaction. They will oversee the property maintenance and appearance. The General Manager will also monitor all operating costs, budgets and forecasts as well as be responsible for training employees and conducting sales efforts at the hotel.
Responsibilities:
Recruits, hires, and trains quality staff.
Manages all hotel staff, including creating work schedules and assigning specific work duties.
Submits all information for hires, transfers, pay changes, terminations, and other personnel paperwork in a timely manner.
Approves time and attendance records, ensuring employees are clocking in and out properly.
Reviews and approves property payroll daily. Ensures timely submission of approved timecards to Payroll on a bi-weekly basis.
Provides leadership to the team with ongoing training and coaching; leads by example.
Conducts performance reviews for team members and follows progressive disciplinary process to correct team member performance deficiencies.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manages the hotel in accordance with the business plan and budget.
Develops, administers, and reviews property revenue and expense budgets each day.
Authorizes direct bill accounts and monitors the administration of Accounts Receivable.
Maintains AWR to target by controlling discounts and ensures guest payments are made on time.
Develops and maintains rapport with competitive properties, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, business partners, clients, etc.
Maintains hotel operations consistent with Brand Standards.
Inspects rooms, public spaces, and storage areas daily to ensure all rooms and public spaces are guest ready and storage areas are clean and safe.
Completes the daily audit, makes daily bank deposits, reviews and approves transmittals and other front office paperwork and reports.
Ensures a viable key control program is in place.
Reviews daily front office procedures and assures proper transmission of all necessary information to the corporate office.
Understands the government regulations affecting hotel’s operations, ensuring hotel is operating in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Creates an operating environment that ensures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Establishes and follows appropriate cash control procedures and ensures team members follow appropriate cash control procedures, including making daily bank deposits.
Essential functions are not all inclusive; other duties may be assigned.
Qualifications:
Minimum of 3 years’ experience as a General Manager in the hotel industry required.
Some college courses completed in Hotel/Restaurant management preferred.
Good managerial, administrative and organizational abilities.
Good people/interpersonal skills for dealing with both staff and guests.
Must have computer skills including the ability to access and accurately input information into a computer system across different platforms.
Must maintain a professional appearance and demeanor.
Must maintain a valid state issued driver’s license.