Front Desk Administrative Assistant

At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.

Position:                              Front Desk Administrative Assistant
Department:                      Child Safety
Location:                             2020 Yukon Street, Vancouver BC
Status:                                 Full-time, Permanent
Hours of work:                  8:30am to 4:30pm Monday to Friday
Classification:                    Grid 9 – Delegated Programs
Salary:                                 $1,923.81 - $2,167.41 bi-weekly

The salary shown reflects current rates as of April 1, 2024, under the Indigenous Services stream within Community Social Services. Updated rates are anticipated pending voting and ratification of the collective agreement.

• Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!

• Receive a competitive salary of $50,190.86 to $56,546.21 per year PLUS a comprehensive benefits package!

• Take on a challenging role that provides membership in the Public Service Pension Plan!

JOB SUMMARY:

Reporting to the Child Safety Office Manager, the role of the Child Safety Front Desk Administrative Assistant is to provide dedicated front desk reception duties by greeting visitors in person or on the telephone and directing to the person needed, helping staff with administration support by organizing couriers, security, meeting rooms, meeting room maintenance and other related duties as required. This position will assist with administrative duties as assigned by supervisor that are consistent with the education and experience.

A complete position profile will be provided to candidates at the time of interview. 

• Relational Engagement
• Leadership
• Collaborative Planning and Decision Making
• Emotional Competency
• Resilience
• Cultural, Spiritual Expression

Education, Training and Experience:      

• A certificate in an administrative program; and
• Two to five years’ experience working in an office setting.
• An equivalent combination of education and experience may be considered.
• Knowledge of various filling systems and maintenance.
• Knowledge of office practices and procedures.

Job Skills and Abilities:

• Proven work experience as a Front Desk Administrative Assistant or similar role in a fast pace and stressful work environment.
• Ability to engage with emotionally heightened clients or clients facing stressful situations.
• Hands-on experience with office equipment (e.g. fac machines or printers).
• Proficiency in using Windows based computer applications including MS Office (Teams, Outlook, Excel, Work, Word, and PowerPoint) and other standard computer applications, and multi-line phone systems. 
• An ability to quickly learn new computer applications and programs.
• Ability to type 50 wpm keyboarding is required.
• Knowledge of and ability to maintain filing systems.
• Ability to work effectively and cooperatively with team members, other VACFSS colleagues, and personnel of other agencies in the community.
• Ability to work with clients in a respectful and culturally sensitive manner.
• Well-developed interpersonal skills.
• Good written and verbal communication skills. 

NOTE:

• This position requires Union membership.
• For this position, applications will be accepted from qualified Indigenous candidates only as per Article 1.5 of the Collective Agreement and Section 41 of the Human Rights Code.
• Remote work is unavailable.

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