Program Supervisor - Caring Connections

The Link is hiring! Come grow with us, walk along side people in our community as we grow strong & resilient together. We are seeking candidates with strong character that share our vision for a brighter future; people of action who can support the resilience and potential in people. We honor and strive to model through our actions the traditional Seven Teachings of the Anishinaabe: Love, Respect, Courage, Honesty, Wisdom, and Humility & Truth.

About The Link: Youth and Family Supports

For more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centers, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life. With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

SUMMARY: Reporting to the Family Preservation Clinical Manager, the Program Supervisor for Caring Connections Program is a critical leadership position within the Link's innovative community-based, gender neutral program aimed at preventing children with significant mental health challenges from entering CFS care through scheduled out of home respite in tandem with clinical supports to the family beginning before, during or soon after the child's respite stay.

Working from a person-centered, non-judgmental approach, the Program Supervisor will collaborate across various systems to ensure the best outcomes for the youth, aligning with the program's mission. This position requires a dynamic individual capable of leading a team, managing daily operations, and embodying the organization's core values, with a commitment to achieving excellence, and building culturally safe services.

This position demands a high level of organization, attention to detail, and a deep commitment to creating a welcoming and safe environment for families. The individual will play a vital role in supporting the non-profit's mission by contributing to the smooth operation and maintenance of the visitation home.

PRIMARY RESPONSIBILITIES: of the Program Supervisor include, but are not limited to:

• Supervise and mentor staff and youth, ensuring a supportive, trauma-informed environment
• Develop trusting relationships with families, offering guidance towards independence and parental competency
• Work with neurodivergent children to problem solve, manage conflict, engage in activities, and maintain appropriate boundaries and expectations
• Work side by side with the clinical team
• Facilitate access to cultural activities and ceremonies, respecting family wishes
• Coordinate and assist with daily operations, aligning with organizational goals and values
• Implements strategies, plans and projects in consultation with leadership teams
• Ensure accountability and alignment with the organization's strategic directions
• Motivate, lead, and supervise team members towards achieving organizational aims
• Coordinate reporting and maintain program documentation
• Represent the organization internally and externally
• Participate in staff hiring and interviewing
• Ensure compliance with various legislations and promote public health and safety
• Liaise with external entities to align program direction with community needs
• Manage performance, attendance, and budgeting for the program
• Engage in community networking and respond to external requests
• Attends team meetings and training as required.

Other duties as related to the position and as reasonably assigned by the supervisor, or as circumstances dictate, all within the context of the Link's Mission, Vision, and Guiding principles as well as a strong and progressive customer service and community service orientation.

QUALIFICATIONS:

Education

• Post-secondary education in Human Services or relevant field

Experience

• Minimum five years of related experience with families and leadership in team and program.
• Extensive experience working with children with complex mental health concerns and leading teams.
• Demonstrated experience in business management and public relations is preferred.
• Previous experience in social services and supporting youth and families preferred.

Knowledge, Skills and Abilities

• Strong understanding of issues concerning indigenous peoples within child welfare.
• Effective problem-solving, counselling, and communication skills.
• Knowledge of child welfare systems, school, and family dynamics.
• Proficiency in a strength-based philosophy and familiarity with indigenous culture and language.
• Competent in reporting and documentation, maintaining accurate records of expenses, performance and activities.
• Strong organizational skills for multitasking and managing upkeep schedules.
• Effective time management, prioritizing tasks based on urgency and importance.
• Problem solving abilities for quick identification and resolution of issues, especially in inventory and maintenance.
• Adaptability and flexibility in a dynamic environment.
• Strategic planning, program development and resource management.
• Comprehensive knowledge of trauma-informed care.
• Legal and ethical standards in child and family welfare.
• Conflict resolution, mediation and effective communication across diverse groups.
• Commitment to continuous learning and self development.
• Developing, maintaining and implementing program budgets.
• Ability to plan, budget, organize and prioritize job duties and responsibilities.

Key Competencies

• Leadership
• The seven sacred teachings
• Cultural competence
• Attention to detail
• Reliability and honesty
• Adaptability
• Compassionate and Empathetic
• Effective communication
• Teamwork and collaboration
• Time management
• Crisis resolution
• Budgeting
• Reporting
• Safety Awareness
• Problem solving
• Customer service orientation
• Able to give and receive constructive feedback

Working /Environmental Conditions

• Full-time position requiring flexibility for days, evenings, weekends, and holidays, overnights or early mornings depending on program needs.
• Work in variety of environments including office setting, community locations, adapting to different physical and social context.
• Preparedness to handle emotionally charged or stressful situations, including dealing with trauma, family crisis and challenging behaviors from youth.
• Commitment to maintaining the highest level of confidentiality and ensure secure handling of sensitive information about participants, and [program operations.
• Respect for and sensitivity towards cultural differences and traditions in all aspect of work.
• Required on-call availability.
• Valid First Aid/CPR Level C.
  
• Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry Check with acceptable Prior Contact Check outcomes and a clear Adult Abuse Registry check; all completed within the last 3 months.
• Valid Manitoba Driver's and satisfactory driver's abstract and 
• Access to a personal vehicle for work is required

Preferred or willing to obtain within the first 3 (three) months

• ASIST Certificate (Applied Suicide Intervention Skills Training) and/or any de-escalation training preferred;
• Mental Health First Aid & Safe Talk;
• The Link Commit 2 Kids Training;
• Certification in either DLE (The Purposeful Use of Daily Life Events) or TCS (Therapeutic Crisis Solutions).

Accommodations are available for applicants with disabilities upon request. If you are contacted by The Link regarding a job opportunity, please know that you are welcome to request an accommodation at any point in the process. All information received regarding accommodations will be kept confidential. 

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