Registry Supervisor - Summerside Registry

Our group of Motor Vehicle Registry Offices is seeking an experienced, motivated, and customer-focused Registry Supervisor to join our team. This is an excellent opportunity for an individual with strong leadership skills, a commitment to exceptional customer service, and a solid understanding of registry operations to take the next step in their career.

We offer opportunities for professional growth, leadership development, and long-term career advancement within our organization.

About the Role

The Registry Supervisor plays an important role in supporting the day-to-day operations of the registry office, providing guidance to team members, maintaining operational standards, and ensuring clients receive efficient, professional, and accurate service.

Working closely with the Registry Manager, the successful candidate will help coordinate daily workflow, support employee training and development, address customer concerns, and ensure compliance with applicable government requirements and company policies.

Key Responsibilities

• Team Leadership: Provide day-to-day direction, guidance, and support to registry staff, promoting a positive, professional, and collaborative work environment.
• Daily Operations: Assist with coordinating workflow, managing service demands, assigning duties, and ensuring the office operates efficiently.
• Customer Service: Lead by example in delivering exceptional customer service and assist with resolving escalated customer inquiries or concerns professionally.
• Training and Development: Support the onboarding, training, and ongoing development of employees to ensure accuracy, consistency, and confidence in their roles.
• Compliance and Accuracy: Ensure registry transactions are completed accurately and in accordance with applicable government regulations, procedures, privacy requirements, and company policies.
• Cash Handling and Reconciliation: Support accurate cash handling, balancing, reconciliation, and adherence to established financial controls.
• Performance and Accountability: Monitor daily performance, provide constructive feedback, and communicate employee or operational concerns to the Registry Manager.
• Administrative Support: Assist with scheduling, reporting, documentation, and other administrative responsibilities as required.
• Continuous Improvement: Identify opportunities to improve service delivery, operational efficiency, and team performance.

Qualifications and Experience

• Previous experience working in a Motor Vehicle Registry Office is strongly preferred.
• Previous supervisory or leadership experience is considered an asset.
• Strong knowledge of registry transactions, government systems, and established operational procedures.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills and the ability to prioritize competing demands in a fast-paced environment.
• High attention to detail and a commitment to accuracy, confidentiality, and compliance.
• Demonstrated ability to lead by example, provide constructive feedback, and support employee accountability.
• Strong problem-solving skills and the ability to manage challenging customer situations professionally.
• Proficiency with computers and administrative systems.
• Flexibility to work evenings and weekends as required by operational needs.

What We Offer

• Competitive compensation based on experience and qualifications.
• Opportunities for career advancement within our growing organization.
• Ongoing training and professional development.
• The opportunity to develop your leadership skills while contributing to a supportive and service-focused team.
• A dynamic work environment where initiative, accountability, and teamwork are valued.