IT Operations Specialist

Role Overview

Village Media is looking for a sharp, self-motivated, tech-obsessed, and highly resourceful IT Operations Specialist to support our growing North American team.

This new position requires intelligence, drive, strong communication skills, and raw problem-solving horsepower. While you should already have a solid foundation of tech experience, you do not need to check every single box on day one. If you love tech, are a fast learner, a natural problem solver, and thrive when handed a completely new challenge to figure out, you may be a good fit.

This role is suitable for a motivated, tech-loving problem solver who isn't being challenged enough in their current work. It would also be an excellent launchpad for a smart, driven recent computer networking, programming or other tech-related graduate or a junior professional looking to gain massive, cross-functional experience within this fast-growing company.

KEY RESPONSIBILITIES

Software & Processes

• User & Account Management: Manage the employee software lifecycle, assisting with onboarding/offboarding, provisioning user accounts, and managing access permissions.

• Process Improvement: Assist in developing or vibecoding new or improved processes and systems to help the company run more efficiently.

• MDM Implementation: Assist in building out and deploying our Mobile Device Management (MDM) framework to secure and manage company hardware.

• Security: Analyze and monitor systems for security risks and implement mitigating changes.

• Documentation: Develop and maintain an internal knowledge base, a first-line resource for employees and external users to find answers to their questions.

Hardware & Gear

• Tech Support: Provide first-line support to staff for a diverse hardware fleet of end-user devices.

• Asset Management: Manage, test, clean, organize and provision hardware inventory.

• Network and IOT: Manage other devices in our facilities: network equipment, TVs, video conferencing, cameras, building automation, etc.

• Office Operations: Going beyond IT, provide operational support for our offices and facilities, including minor troubleshooting and repairs.

QUALIFICATIONS

• Exceptional Problem Solving: You don't freeze when you encounter a software error, or an assignment in something unfamiliar; you research, ask questions, test, and solve it.

• High Self-Motivation: You take ownership of tasks from start to finish without needing micro-management, but knowing when to ask for guidance. You seek out work that needs to be done during slow periods. You naturally look for ways to improve processes before being asked.

• Technical Adaptability: Comfortable switching contexts between different operating systems and cloud platforms.

• Analytical: Coding or programming experience contributes to your understanding of how data should be structured and interacted with.

• Security-Minded: You consider and prioritize security in every action you take. You have 2FA on all your accounts.

• Organized: Your box of spare cables at home is organized by connector type. You know the difference between HDMI, DP, USB-C, and RJ45.

• Strong Communication: Excellent interpersonal skills to calmly help colleagues through tech frustrations. Excellent written communication skills to effectively contribute to our knowledge base documentation.

• Education/Experience: A degree, college diploma, or equivalent track record that proves your analytical skills, work ethic and tech expertise. While IT work experience is a big plus, we are open to a sharp, high-potential recent graduate.

Preferred Assets & Ecosystem Experience

Experience in any of the following areas or platforms is considered an asset:

• Cloud & SaaS: Google Workspace Enterprise, Salesforce

• MDM & Endpoint Management: Google Zero-Touch Enrollment (ZTE), Apple Business Manager, Microsoft Intune

• Networking & Hardware: UniFi (Network, Protect, Access, Connect, Identity Enterprise); physical installation, security, segmentation, and traffic management

• Operating Systems & Devices: Chromebooks, Windows, macOS, Android, and iOS end-user devices

• Development & Tooling: Programming languages, VS Code, JavaScript, OpenAI Codex

• Building Automation & Smart Tech: Home Assistant, Z-Wave, security systems, VoIP, IP cameras, weather stations, and air quality monitors

THE KIND OF PEOPLE WE ARE LOOKING FOR

Village Media is beyond a traditional media company. We're a community impact organization. Our purpose is to help communities become stronger by keeping people informed, connected, and engaged.

That means we look for people who genuinely care about the places they serve. We need teammates who are curious, collaborative, adaptable, and energized by solving problems. You’ll fit right in if you take initiative, embrace change, and are always willing to step outside your job description to help the team or the community succeed.

We're building something ambitious in the digital media space, so we value:

● Humility over ego

● Optimism over cynicism

● Ownership over "that’s not my job"

We move quickly, support one another, and believe meaningful work comes from people who care deeply about both their colleagues and their neighbours. If you're excited by the opportunity to make a real difference where people live, you'll thrive here.

At Village Media, aptitude matters. Attitude matters more.

The successful candidate must live in Sault Ste Marie, Ontario. Reporting to the Director of Finance & Operations, this is an in-person position based out of our downtown Sault Ste. Marie headquarters.

If this is you, please apply! We require a cover letter and a resume.

Salary Range: $40,000 - $80,000, commensurate with experience.

Village Media Inc. only posts job listings on our careers portal at villagemedia.easyapply.co, on Indeed and on LinkedIn.  If you have found this listing anywhere else, it was scraped without our authorization or knowledge, and thus may be expired or inaccurate.  Applications are only accepted through the three sites listed above. We do not use artificial intelligence (AI) to screen, assess or select applicants. This job posting is not for an existing vacancy.

About Village Media

Village Media is a leading digital media company dedicated to strengthening local communities through trusted journalism, technology, and civic engagement. Headquartered in Sault Ste. Marie, Ontario, Village Media operates a growing network of local news publications and community platforms across Canada and the United States.

Village Media Inc. is committed to advancing diversity, equity, and inclusion among our staff, volunteers, programs, and partners. We encourage applicants of diverse abilities, backgrounds, and life experiences to apply. If you require accommodations during the selection process, please contact hr@villagemedia.ca.

Please visit our careers page to see more job opportunities.