Customer Support Analyst

AbaData is a leading energy technology company specializing in delivering cutting-edge surface data solutions for the energy, environmental, renewables, and utilities sectors. Our platform integrates advanced data layers with innovative software, leveraging AI and Machine Learning to provide smarter insights and automation. By harnessing these technologies, we help clients streamline their operations and make data-driven decisions with greater efficiency. We’re passionate about using technology to simplify complex challenges. 

We are seeking a highly motivated Customer Support Analyst to play a key role in onboarding and supporting our new and existing clients. As the first point of contact for all client support inquiries, you'll be instrumental in ensuring our clients have a seamless experience with our products and services.

Location: Red Deer, AB

Hours: standard 40-hour work week Monday to Friday, with occasional weekend on-call rotation

• Serve as the first point of contact for client support inquiries via email, phone, and chat, ensuring timely and professional responses
• Build deep product knowledge across AbaData's full suite of offerings through ongoing training, and apply that knowledge to provide accurate, relevant support
• Manage client devices and tablets including Tier 1 technical troubleshooting, coordinating hardware returns for defective units, and ensuring software updates are applied
• Perform routine account maintenance tasks including data entries, password resets, and user access updates
• Maintain accurate, detailed records of all client interactions in HubSpot
• Build and nurture strong client relationships that drive satisfaction, retention, and long-term loyalty
• Collaborate with internal teams (Account Management, Developers, etc.) to escalate complex issues and ensure client needs are met
• Contribute to the continuous improvement of support processes, documentation, and client onboarding materials

• Prior experience in a customer-facing role, ideally in SaaS, technology, or the energy industry
• Technical Diploma or Degree is preferred
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills with a proven ability to foster trust and build lasting client relationships
• Comfortable working in a fast-paced environment and managing multiple priorities concurrently
• Technical aptitude, including comfort with Microsoft products, SaaS platforms, and basic troubleshooting is strongly preferred
• Experience with CRM tools (HubSpot experience is an asset)
• Detail-oriented with strong organizational and documentation habits
• Self-motivated with a proactive, solutions-focused mindset

• Competitive salary, comprehensive benefits, and a flexible health spending account
• Flexible paid time off and complimentary on-site parking
• Career growth opportunities in an expanding technology company
• Regular team-building events and socials
• An opportunity work alongside an accomplished team that is solving real-world problems in Energy Technology