Family Services Coordinator
Family Services Coordinator
Casual Part Time
Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.
We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.
RMHC Alberta is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs. RMHC Alberta operates four Houses offering private family suites, and Comfort Carts that deliver bedside services in hospital.
We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion this year. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in it’s entirety is 5-7 years.
Your Role
The Family Services Coordinator will be responsible for working with all RMHC Alberta families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the of the House.
This is a casual part time position based out of the Red Deer Ronald McDonald House and will mainly include weekday, weekend, evening, and holiday shifts.
Your Key Responsibilities
Family Support
Take room bookings, perform family check-in and check-out, and process room payments
Respond to family queries and concerns
Identify, respond to, report and record emergency and risk situations in the manner communicated in training and in the emergency procedures manual
Ensure adherence to House policies by registered guests and/or their approved visitors
Accept and receive monetary and gift-in-kind donations
Greet all visitors that arrive at the House
To remain on their shift until replacement staff have arrived
Program Support
Liaise with Home for Dinner and Helping Hands groups and support
Meet and greet volunteer groups, provide group orientation, collect paperwork and provide tours
Ensure all equipment is properly cleaned and all areas of the facility used by groups have been tidied
Support other House Programs such as Pet Therapy, Shuttle, and Rejuvenation
Volunteer Support
Assign tasks to volunteers as necessary
Update volunteers on new procedures and programs/services
Ensure volunteer time is utilized in an efficient and effective manner
Value, respect and recognize the contributions of volunteers
Train and orientate new volunteers
Required Qualifications
High school diploma
Strong interpersonal skills; capable of working with a variety of people.
Strong computer skills with experience working with a database
Comfortable working in a fast-paced environment
Ability to flexibly complete tasks based on priority
Ability to problem solve and use critical thinking skills
Must provide a clear criminal record check
Nice to Haves
Minimum 6 months administrative experience is preferred
What we Offer
Competitive wage
Employee Assistance Program
Social events
Flexibility
Opportunity to participate in various committees
A culture built on our values
Our Vision
A world where every family has what they need to ensure the best health outcomes for their children.
Our Mission
We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.
Our Values
We lead with compassion
We are deeply respectful
We act with integrity
We are firmly committed
Diversity, equity, inclusion, and cultural safety are guiding principles at RMHC Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.
We thank all candidates who apply; however, only those selected for interview will be contacted.