Bartender

Position Overview

In the role of Bartender, reporting to the shift supervisor, you will provide exceptional customer service that our customers will remember. Your ability to work as a team player, combined with your service skills and your engaging personality, will ensure that our customers have a memorable experience. If you have the drive to excel passion for creating exceptional customer service and be a part of the leading gaming, entertainment & hospitality destination in Calgary, you have joined the right team!

Primary Responsibilities:

- Ability to take orders from the customers and servers, while providing quick and efficient service 

- Fast paced, multi-unit, highly demanding, support department

- Assist customers regarding menu items, and taking food and beverage orders in an informative and helpful way

- Ability to make & serve cocktails as per the Elbow River Casino’s preset standards

- Have full knowledge of beverage menu

- Responsible to ensure that all our customers leave with a positive dining experience

- Be aware of all Elbow River Casino and health & safety procedures, including Emergency Evacuation

- Follow all safety and sanitation policies when handling food and beverage

- Liaising and communicating effectively with all appropriate operational departments

- Developing & cultivating strong working relationships with all stakeholders (customers & colleagues alike)

- Perform opening and closing duties

- Perform daily inventory counts

- Generate orders to maintain daily stock levels

- Keep work areas clean and tidy

- Maintain professional appearance

- Work with service staff in coordination of beverage service to the customer

- Inform supervisor of any complaints. 

- Wash and put away glassware

- Maintain stock levels of supplies (beer, liquor, glassware, bar fruit, etc.)

- Change kegs and soda bibs

- Maintain the cleanliness of the bar

- Perform other duties as assigned or directed by the shift supervisor or managers

Requirements:

• Must have Proserve

• Must be available to work on weekends and statutory holidays 

• Ability to focus attention on customer needs, remaining calm and courteous at all times

• Minimum 2 years bartending experience

• Heavy lifting ability to lift up to 50  lbs

• Ability to give written and vocal instructions to the colleagues

• Must be able to read and write in English

• Ability to work under pressure with patience, teamwork, diplomacy, trustworthy, confidence

• Must be able to spend long periods of time standing

• Ability to work flexible hours when required (days, evening, nights, weekends and holidays)

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