Academic Support Specialist

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Overview

Reporting to the Manager, Academic Support. The Academic Support Specialist is a member of the Robertson team and supports academic functions. 

• Attend the weekly Learner Review Committee and bring up-to-date information on learners as assigned to inform decisions made regarding student statuses within the college. This includes academic standing and attendance.

• Maintain regular contact with assigned learners on the Learner Review Committee and follow the Learner Review Committee's process and guidelines. 

• Identifies at-risk learners (attendance/academic) and adds to the Learner Review Committee ahead of weekly meetings. 

• Oversees academic plans and offers direct support to students 

• Facilitate student requests for additional academic support. 

• Is responsible and accountable for the accuracy of student records in the student information management system (Salesforce) and student learning management system, including accurate and timely submission of academic learning plans and documentation according to established guidelines. 

• Accurately and effectively communicates student feedback to internal and external departments. 

• Interprets, monitors, and examines reports that pertain to academics, and instructor responsibilities and escalates concerns to the Manager. 

• Respond to incoming Academic Support-related inquiries via shared email and ticketing system 

• Assists with academic reviews to ensure readiness for practicum and graduation 

• Attends faculty/staff meetings and training sessions. 

• Participates proactively in performance appraisals. 

• Supports active interdepartmental cooperation with other departments such as Admissions, Financial Aid, Practicum, and Career Services. 

Minimum Requirements 

● Degree or diploma in education or business required. 2 years of direct experience in higher education student services is an asset.

● Strong communication and customer service skills and ability to build and maintain effective working relationships with students and team members.

● Ability to multitask and manage deadlines in a fast-paced environment 

● Highly self-motivated and self-directed; objective-oriented with high-level attention to detail. 

● Knowledge and experience with Learning Management Systems (D2L preferred) an asset. 

● Strong problem-solving, analytical, and critical thinking skills.

● Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment. 

● Strong computer and digital literacy skills. 

● Ability to work in a diverse, inclusive environment. 

● A clear criminal records check and child abuse registry check.

Location: Hybrid - Winnipeg/Edmonton/Calgary Campus

Work hours - Monday to Friday ( 25 hours per week) 

Don’t feel like you meet every requirement?  We encourage you to apply anyways!  Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement.

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us!   If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you!  If you would like to request reasonable accommodations for the interview process, please let us know.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out 

diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.  

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

We thank all applicants, but only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.