Store Operations Manager - Tsi’pun Supermarket

Title: Store Operations Manager

Department: Tsi’pun Supermarket 

Status: Permanent, Full-Time 

Salary:                  $54,600 to $72,800 Annual Salary

Reporting to: General Manager of Retail Operations

Summary of Duties:

Under the direction of the General Manager of Retail Operations, the Store Operations Manager is responsible for the daily operations and administration of the Tsi’pun Supermarket.

Key Deliverables and Expectations:

• Hire, train, and manage employees.

• Implements and oversees daily operations for the site.

• Monitors operations budget, including income and expenditures, authorizes expenditures within approved spending limit, and administers budgets following policies and procedures.

• Schedules and conducts one-on-one meetings, team meetings & safety meetings with employees.

• Complete annual and bi-annual performance reviews. 

• Ensure proper cash flow and money handling procedures. 

• Monitor inventory, oversee re-orders & pricing as needed. 

• Upload credit card transaction data to a central processor. 

• Collect and deliver deposits to the bank as needed. 

• Manage & oversee Customer Charge Accounts.

• Inspect all food storage equipment for safe handling procedures. 

• Set standards for customer service and respond to customer concerns.

• Keep track of staff timesheets and payroll to submit to accounting.

• Monitor product quality and adjust inventory to meet customer needs. 

• Implement loss prevention strategies to minimize risk. 

• Communicate with accounts receivable customers to settle accounts. 

• Ensure that the store and surrounding area are clean, sanitized, and meet safety standards for both employees and customers. 

• Completes building safety inspection once per month, and Manager walk-through inspection daily/weekly. 

• Perform other related duties as requested. 

Experience and Attributes: 

• 1-2 years/of experience in retail management, preferably in a grocery store and/or retail environment.

• Current Food Safe Level 1 certification.

• Current First Aid certification.

• Knowledge of financial reporting, effective communications skills, and strong organizational skills. 

• Outstanding written and verbal communication skills in the English language. 

• Ability to work independently and as an integral member of various teams. 

• Strong organizational skills, meticulous attention to detail, and time management skills. 

• Ability to meet deadlines prioritizes assignments, manage multiple tasks simultaneously and maintain confidentiality. 

• Strong proficiency in Microsoft Word, Outlook, Excel, and PowerPoint. 

• Motivated self-starter with strong interpersonal skills. 

• Highly professional in all aspects of business, presentation, and interaction with all stakeholders, clients, and Members. 

• BC driver’s license is an asset.

• Cleared Criminal Record Check.

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