Donor Data & Systems Specialist – Full Time

Monday to Friday | 37.5 hours per week 

Reporting to the Director of Philanthropy, with a functional relationship to the Finance team, the Donor Data & Systems Specialist is responsible for the integrity, accuracy, and strategic use of donor and fundraising data across the organization that drives effective fundraising, donor stewardship, and organizational decision-making.  

This role oversees the health, structure, and performance of Raiser’s Edge NXT, ensuring that high quality data drives effective fundraising, donor stewardship, and organizational decision-making. The position emphasizes data analytics, data hygiene and monitoring, system optimization, and supporting fundraising operations through well maintained information and insights. It also includes light prospect research to support major gift and leadership giving pipelines when required.

This role is essential to maintaining trust with donors, supporting financial accuracy, and empowering the Philanthropy team to be data-informed and donor centric.  The Donor Data & Systems Specialist will demonstrate administrative efficiency and accuracy as well as a strong commitment to the Donor Bill of Rights.

Responsibilities:

Database Management and Data Integrity  

• Maintain and continually improve high standards of accuracy, structure and cleanliness across all donor and constituent records.
• Monitor database health, identify data inconsistencies or gaps, and implement ongoing cleanup initiatives.
• Develop and maintain data integrity policies, workflows, and validation rules.
• Optimize database architecture, fields, tables, and coding systems to support efficient reporting and segmentation.

Data Analytics & Insights

• Prepare regular and ad hoc reports for fundraising performance, trends, stewardship, and forecasting.
• Build queries, exports, dashboards, and analytics to support campaigns, appeals, donor journeys, and leadership decision making.
• Provide insights into donor behaviour, retention, revenue patterns, and data trends.
• Support forecasting, segmentation strategy, and the evaluation of fundraising initiatives.

System Optimization & Technical Support

• Enhance and document processes, automation, and efficiencies within Raiser’s Edge NXT.
• Troubleshoot database challenges and act as the inhouse subject matter expert.
• Support staff training on data entry standards, query usage, reporting tools, and database best practices. 
• Build complex queries, segmentation lists, and exports for appeals, stewardship, and events.
• Work closely with the Finance team to support month end‑end reconciliation and ensure alignment of revenue data.

Prospect Research (Occasional)

• Conduct light prospect research using ethical and publicly available sources.
• Support pipeline development for major gifts, midlevel giving, and planned giving.
• Prepare briefings or summaries as needed to support gift officers. 
• Assist in identifying potential donors based on giving behaviour and engagement patterns.

Fundraising Operations Support

• Assist with fundraising initiatives as needed, including providing onsite logistical or data support for CHS events and third-party fundraising. Support fundraising activities and CHS events as required.
• Provide donor customer service via phone and email regarding receipts, donor records, and general inquiries when required.

Organizational & Team Support

• Collaborate with staff and volunteers supporting data entry or fundraising operations.
• Occasionally assist with Animal Care duties when extra support is required.
• Perform other duties that support the Philanthropy team and the broader mission of Calgary Humane Society.

Education & Experience:

• Advanced experience with Blackbaud Raiser’s Edge NXT or similar fundraising CRM, including queries, exports, dashboards, and workflow design required.
• Strong analytical skills with proficiency in Excel or similar tools for data manipulation and reporting.
• Ability to translate data into insights and communicate findings clearly.

• Relevant degree or diploma (fundraising, nonprofit management, information systems, business analytics, or related field) considered an asset.
• At least 2 years of experience in a fundraising, data management, or donor services environment is an asset.
• CFRE designation or other relevant certifications considered an asset.

Competencies & Attributes

• Exceptional accuracy, attention to detail, and commitment to ethical data management.
• Strong organizational skills with the ability to manage multiple tasks and meet tight deadlines.
• Ability to troubleshoot problems and take initiative on improvements.
• High level of discretion and professionalism when working with confidential information.
• Strong customer service skills via phone and email.
• Ability to work both independently and collaboratively in a team setting.
• Physically capable and comfortable handling a variety of animals when required.
• Alignment with the mission and values of the Calgary Humane Society.

Additional Requirements

• Flexibility to attend events outside normal working hours when required, including evenings and weekends.
• Genuine interest in the welfare of animals and values congruent with the organization. 
• Successful candidate will be required to provide a criminal record check at their own expense, to be arranged by CHS

Benefits & Perks: 

CHS is proud to support the wellbeing of our employees through a comprehensive and competitive benefits package, including: 

• 100% employer-paid health and dental benefits for employees and dependents. 

• Annual Wellness Spending Account. 

• Vision coverage. 

• Paid vacation time, sick time, wellness days, and your birthday off. 

• Matching RSP contributions. 

• Professional development opportunities. 

• Discounts on CHS products and services, including adoption fees. 

• Access to Employee and Family Assistance Program. 

• Access to reduced-rate counseling services. 

Annual Salary: 

• CHS offers a competitive salary commensurate with experience and education.  

Closing date: Posting will remain open until a suitable candidate is found.  

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.  

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