Warranty Specialist, Elie

AgWest Ltd. is a trusted name in the agricultural equipment industry, committed to providing top-quality products, outstanding service, and innovative solutions for our customers. We are currently seeking a Warranty Specialist to join our team and play a key role in supporting our service and parts departments through accurate warranty administration and exceptional customer support. 

The Warranty Specialist is responsible for managing and processing all warranty claims for AgWest Ltd. This role involves coordinating with service, sales, and parts teams, as well as communicating with manufacturers to ensure claims are submitted accurately, efficiently, and in compliance with guidelines. The Warranty Specialist plays a vital role in recovering costs, improving customer satisfaction, and supporting operational excellence. 

Key Responsibilities: 

• Prepare, review, and submit warranty claims to manufacturers in a timely manner
• Ensure compliance with warranty policies, procedures, and documentation requirements to ensure maximum claim recovery is achieved. 
• Track claim statuses and follow up with manufacturers to resolve delays or discrepancies
• Collaborate with service and parts departments to gather required repair documentation, photos, and invoices
• Maintain accurate warranty records, files, and databases
• Provide updates to managers on claim progress, approvals, and denials
• Assist customers and internal teams with warranty-related questions or concerns
• Monitor warranty trends and recommend process improvements to increase efficiency
• Support auditing of warranty procedures to ensure accuracy and compliance
• Perform other administrative duties as required 

Qualifications & Experience: 

• High school diploma or equivalent (post-secondary in business administration, agriculture, or a related field is an asset) 
• Previous experience in warranty administration, service coordination, or related role preferred 
• Knowledge of agricultural equipment, heavy machinery, or similar industry is an asset 
• Strong organizational and problem-solving skills 
• Excellent communication and interpersonal abilities 
• Proficiency with Microsoft Office and database systems 
• Detail-oriented with a high degree of accuracy in record-keeping 
• Ability to work independently and collaboratively in a fast-paced environment 

Working Conditions:

• Office environment with regular interaction with service and parts teams
• Occasional travel to branch locations may be required
• Overtime may be necessary during peak periods 

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Ready to join a growing team in the heart of Manitoba agriculture?

Apply today and help us deliver exceptional service to our valued customers in Elie and surrounding communities.

Please visit our careers page to see more job opportunities.