Receptionist - Casual, On-Call

Job Title: Receptionist, Casual On-Call

Vacancies: 2

Status:  Casual, On-Call (Union position)

Hours:  Variable
Schedule:  Variable (on-call shift typically Monday - Friday, 8.30 am-4.00 pm)
Grid: 5
Wage: $22.94/hr -$26.28/hr (starting 22.94/hour)
Start Date:  September 23, 2024

Date Posted: August 29, 2024

Closing Date: Open until filled. 

Please note that internal applicants must apply by September 5, 2024. Internal applications received after this date will not be considered as internal and seniority will not apply. 

The Opportunity: 

DIVERSEcity Community Resources Society is a unionized not-for-profit agency, established in 1978. We build and strengthen diverse communities by delivering the broadest range of services that embrace cultural inclusiveness and that celebrate the strengths found in our differences. We value respect, care, resiliency, diversity, leadership at all levels, innovation and trust. The Society employs an estimated 180 staff; 360 contracted interpreters and translators; and 200 volunteers who collaboratively deliver programs and services to support the successful settlement and integration of new immigrants and refugees into the communities of Surrey, North Delta, White Rock and Langley. Please visit www.dcrs.ca.

We are currently recruiting for the role of Receptionist (casual, on-call) to join our team in Surrey, BC. Coverage may be required at any of the following locations: Community Campus and Newton Town Centre.  

Key Responsibilities:

• Answers calls on a busy switchboard and redirects appropriately. 
• Greets clients in a professional manner and directs enquiries to the appropriate staff member or alternate agency;
• Monitors visitor waiting area and reports suspicious behavior. Documents unusual occurrences in a timely manner on the appropriate form; 
• Maintains in-depth knowledge of programs to provide general information to the public as necessary;
• Assists the administrative staff calling clients when seats are available, registers students and maintains the student records by opening and closing student files;
• Performs clerical functions such as photocopying, scanning and faxing;
• Oversees volunteers and practicum students who are assigned to the reception area;
• Maintains staff sign-in sheets and is aware of staffs' whereabouts so as to efficiently deal with calls and client inquiries;
• Ensures reception area is tidy, brochure racks and forms are well stocked, the bulletin board is current and a professional atmosphere is maintained.

Qualified candidates will possess:

• Post-secondary training in Office Administration; 
• Minimum 2-years experience in an office environment;
• Exceptional written and oral English language communication skills;
• Computer and internet skills, including Microsoft Office, iCare and other databases;
• Minimum 50 WPM, typing speed;
• Experience working in funded programs and non-profit, preferred;
• Second language an asset;
• Ability to work independently and collaboratively in a dynamic group environment.

A Criminal Record Check is a requirement of employment.  

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

APPLICATION REQUIREMENTS:

As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in both the Community Campus and the Newton Town Centre Office and is in-person. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit https://www.dcrs.ca/news/diversecity-re-opening-plan/. Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews. 

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at recruitment@dcrs.ca. Any personal information provided will be maintained in confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centered organization committed to quality and accountability. We value growth, respect, integrity and compassion.  To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.