Supervisor, Clinical Services

Supervisor, Clinical Services

Clinical Services

Onsite

Full Time, Permanent

Level 9

Requisition Number: CS-2025-001

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.       

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

The Supervisor, Clinical Services is responsible for overseeing the delivery of clinical services, including the Mental Health and Substance Use Counselling and Occupational Therapy programs, as well as any other projects that may be added. 

Responsible for performance management, appraisals, and regular administrative supervision, the supervisor additionally provides Clinical Supervision for staff that perform the Controlled Act of Psychotherapy. This position must ensure that services delivered are clinically sound, responsive to youth and families’ needs and in compliance with agency policies and procedures, relevant legislation, and professional standards. 

We are currently recruiting for 1 Full-time, Permanent Supervisor, Clinical Services. This is a new position within the organization. 

Responsibilities: 

Program Coordination, Development and Supervision

• Responsible for ensuring that services delivered are clinically sound, responsive to youth needs and in compliance with agency policies and procedures, relevant legislation and professional standards.
• Provide regular administrative supervision to direct reports, supporting staff development and addressing performance management issues
• Provide regular Clinical Supervision for staff who are Regulated Health Professionals performing the Controlled Act of Psychotherapy, including assessment, intervention and evaluation of client interventions as well as supporting staff engage in critical self-reflection
• Ensures staff maintain documentation in alignment with agency policies, professional standards and relevant legislation
• Provide as-needed support to staff in decision making, problem solving, and crisis navigation ensuring good clinical judgement that meets the needs of youth 
• Responsible for managing the flow of referrals into programs, including receiving referrals and assigning to staff
• Responsible for playing a key role in monitoring and addressing quality assurance issues related to Clinical Services programs
• Plays a collaborative and active role in the development of new and existing services in response to identified needs and trends
• Responsible for maintaining and developing partnerships within the sector
• Coordinate team meetings and meetings with community partners 

Human Resource Management

• Responsible for ensuring that human resource practices are consistent with agency policies and compliant with relevant legislation.  
• Provides leadership, sets expectations, promotes effective working relationships across CHT programs and the sector
• Directly supervises, appraises and evaluates staff in Clinical Services programs
• Supports Manager, Clinical and Prevention Services with participation and recommendations in hiring, appraising and terminating of direct report staff
• Provide leadership around team development 
• Demonstrate awareness of, and ensures staff work in accordance with organization health and safety policies and procedures 

Administration

• Reviews and ensures staff documentation is completed in a timely manner and meets organizational and professional standards
• Completes reports for both internal and external stakeholders
• Completes financial and administrative reconciliations and reports
• Monitors and approves staffs timecards, including approving requests for time off
• Responsible for ensuring data integrity, collection, and analysis of relevant statistical information 
• Contributes towards an evidence based, Quality Improvement model of practice
• Other additional duties as assigned

Qualifications:

• Registered Social Worker in good standing with OCSWSSW, or Registered Psychotherapist in good standing with CRPO, or Registered Occupational Therapist in good standing with COTO. Required
• MSW, or post graduate degree in a counseling related field, or equivalent in education and experience
• 5 years’ experience working with, and providing therapeutic, clinically informed services to, youth at-risk of, or experiencing, homelessness, supporting an excellent understanding of issues related to youth homelessness, 2SLGBTQ identities, trauma, mental health and substance use problems and disorders, and developmental and learning disabilities
• Must meet CRPO’s “independent practice” requirement (completion of 1000 direct client contact hours and 150 hours of clinical supervision), and completion of 30 hours directed learning in providing clinical supervision
• Sound understanding of clinical counselling modalities that are evidence based and relevant to assisting youth ages 16-24, trauma informed and responsive approaches, adolescent development and attachment theories and an ability to support staff apply them 
• Knowledge of Occupational Therapy is an asset
• Ability to support staff with an integrated model of practice (e.g client-centered, trauma informed, harm reduction, Anti-Black racism, anti-oppression , Housing First for Youth, strengths/resiliency based) and from a culturally safe perspective/framework is essential
• Demonstrated collaborative leadership skills
• Strong organizational and time management skills, and excellent written and oral communication skills
• Experience implementing and developing new projects and services
• Experience implementing quality improvement approaches

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

 What we Offer:

• Meaningful work.
• Competitive compensation. 
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.  
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by September 24 , 2025. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please. 

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities.