Front Desk & Housekeeping Associate

Title: Front Desk & Housekeeping Associate

Department: Hitching Post Motel

Status: Casual

Pay Range: $18-23/hr

Reporting to: Motel Manager & Caretaker

Summary of Duties:

Under the direction of the Motel Manager, the Front Desk Lead is responsible for offering friendly and efficient service at the front desk, managing reservations, and processing guest check-ins and check-outs. In addition, this role provides housekeeping support as needed to ensure guest rooms and common areas are maintained to cleanliness standards.

Key Deliverables and Expectations:

Administrative Duties:

•        Maintain accurate records of completed tasks and supply usage.

•        Ensure proper inventory levels by notifying supervisors when supplies need replenishment

•        Contribute to a team environment by attending meetings and collaborating with colleagues.

Front office

•        Open the front office and make sure the computer, printer, POS is up and running.

•        Receive phone calls, follow up on voicemail from the previous day.

•        Open Roomsy, our reservation software, to see the booking calendar.

Guest services

•        Greeting guest and assist with room check-in / check-out

•        Contact late arrivals, process manual payment with their permission, leave the invoice in the room and set up their lock box.

•        Answer texts to give codes to late arrival guests

•        Respond to guest requests for additional items or services promptly and courteously.

•        Address guest concerns related to cleanliness and comfort professionally.

•        Ensure guest safety and security by reporting any suspicious activities or safety hazards.

Reservations

·        Check daily reservations and print off reservation Cards as needed for the day.

·        Adjust housekeeping scheduling as new reservations come through.

·        Confirm if there are any late arrivals for that day and make a note for the evening shift.

·        Do call backs or emails for those seeking to book a room(s)

Housekeeping Operations:

•        Clean and sanitize guest rooms, including bathrooms, bedrooms, and kitchenettes as applicable.

•        Dust and polish furniture, vacuum carpets, and mop floors.

•        Restock supplies such as toiletries, towels, and linens.

•        Remove and dispose of trash and recyclables appropriately.

•        Launder and fold linens, towels, and other washable items as needed.

•        Attend all shifts on time, complete tasks within assigned deadlines, and communicate effectively and promptly with management and colleagues.

Facility Inspection and Maintenance:

•        Inspect rooms and common areas regularly to ensure they meet cleanliness and presentation standards.

•        Report maintenance issues or damages to the appropriate department for resolution.

•        Assist in organizing lost and found items and maintaining inventory records.

Health and Safety Compliance:

•        Adhere to all health, safety, and sanitation protocols.

•        Use cleaning chemicals and equipment safely and in accordance with manufacturer instructions.

•        Participate in periodic safety training and drills.

Other Duties

•        Perform other related duties as assigned by the supervisor or management.

Experience and Attributes:

•        Previous guest services or reservations experience is an asset.
•        Experience with scheduling.

•        Working knowledge with booking platforms and managing emails.

•        Strong attention to detail and commitment to maintaining high cleanliness standards.
•        Ability to work independently and lead and motivate a team to accomplish daily goals.
•        Previous housekeeping or cleaning experience is an asset.
•        Strong attention to detail and commitment to maintaining high cleanliness standards.
•        Ability to work independently and efficiently in a fast-paced environment.
•        Excellent organizational and time management skills.
•        Strong communication and interpersonal skills.
•        Ability to lift, carry, and move heavy items (30lbs) as required (e.g., linens, cleaning supplies).
•        Clear Criminal Record Check. 

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